Guadalupe Palacios
Farmer Branch
Summary
Dynamic customer service professional with a proven track record at Mary Kay Cosmetics, excelling in relationship management and conflict resolution. Bilingual and adept at utilizing Salesforce for data accuracy, I thrive in team environments, consistently exceeding targets while effectively addressing client needs and enhancing service delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Success
Mary Kay Cosmetics
02.2018 - Current
- Ability to inbound/outbound, interacting with sales force such as orders, life cycle and status on taking orders:
- Exhibit superior people skills with our consultants monthly.
- Pursue golden rule service and exceeding target.
- Identify needs that require immediate attention, and collaboration with team members.
- Recap client queries into Sales Force system
Collections Agent
RAB
Addison
01.2017 - 01.2018
- Managed customer accounts by negotiating payment plans and resolving disputes.
- Utilized internal software to track payment histories and account statuses.
- Collaborated with team members to develop effective collection strategies.
- Documented interactions with customers for accurate record-keeping and follow-up.
- Educated clients on their payment options and consequences of non-payment.
Legal Expeditor
Second Image
12.2014 - 10.2015
- Requested/retrieving time sensitive documents Via Subpoena by our in-office legal team for court ordered purpose, safe delivery secured by our expediting vendors.
- Problem solving with our team, budget expenses for expediting documents.
- Reviewing case management system, identifying outstanding reports, communicate with our clients’ medical offices/diagnosis facilities to obtain reports, with an end resulting in safely uploading results into our case management system
Education
High school or equivalent -
South Easter High
12-2011
Skills
- Bilingual
- Customer relationship management
- Case management
- Data entry accuracy
- Team collaboration
- Time management
- Problem solving
- Multitasking
- Training & Development
- Microsoft
- Sales Force
- Conflict resolution
- Adaptability
- Software developing
- IT Troubleshooting
Languages
Spanish
Full Professional
Timeline
Customer Service Success
Mary Kay Cosmetics
02.2018 - Current
Collections Agent
RAB
01.2017 - 01.2018
Legal Expeditor
Second Image
12.2014 - 10.2015
High school or equivalent -
South Easter High