GUADALUPE PEREZ
Bound Brook
Summary
Motivated and detail-oriented entry-level HR professional with a strong academic background and hands-on experience in customer service and HR support. Eager to apply communication, organizational, and interpersonal skills to support talent acquisition, employee relations, and HR operations as a Human Resources Generalist, while contributing to a positive workplace culture and continuing to grow professionally.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Collex Collision
09.2024 - Current
- Delivered exceptional support for two high-volume collision repair shops by efficiently answering calls, scheduling appointments, and coordinating follow-ups. Partnered with multiple insurance companies to streamline claims and ensure a seamless customer experience.
- Answered and managed incoming calls while scheduling timely appointments and follow-ups, significantly reducing wait times and no-show rates.
- Developed and implemented robust scheduling protocols across two locations, enhancing operational efficiency and ensuring consistency in customer care.
- Mentored new team members on best practices for customer communications and insurance procedures, fostering a proactive and knowledgeable support team.
Server
Ocean Place Resort & Spa
04.2016 - Current
- Delivered premium banquet service for elite gatherings, transforming event coordination into memorable guest interactions.
- Spearheaded the development and implementation of streamlined serving protocols, boosting service speed by 30% and ensuring flawless execution during peak events.
- Collaborated closely with culinary and event planning teams to optimize banquet setups and seating arrangements, reducing setup time by 25% while enhancing the overall guest experience.
- Mentored and supervised a team of 5 junior servers, cultivating a culture of excellence and teamwork that resulted in a 15% increase in repeat customer bookings.
Education
Bachelor of Science - Business Administration with a Concentration in Human Resource Management
Southern New Hampshire University
11.2025
Skills
- Customer Service Excellence
- Effective Communication
- Event Coordination & Management
- Scheduling & Appointment Management
- Team Leadership & Mentoring
- Problem Solving
- Conflict Resolution
Job Title
Human Resource Intern
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Collex Collision
09.2024 - Current
Server
Ocean Place Resort & Spa
04.2016 - Current
Bachelor of Science - Business Administration with a Concentration in Human Resource Management
Southern New Hampshire University
Similar Profiles
Carlo SpicuzzaCarlo Spicuzza
Operations Manager at Collex Specialty PaintingOperations Manager at Collex Specialty Painting
Carlo SpicuzzaCarlo Spicuzza
General Manager of Operations at Collex Specialty PaintingGeneral Manager of Operations at Collex Specialty Painting
John LeatherwoodJohn Leatherwood
Owner at Big Daddy's Collision/Impact CollisionOwner at Big Daddy's Collision/Impact Collision
Makalah MclainMakalah Mclain
Community Assistant at Kean University Office of Residence LifeCommunity Assistant at Kean University Office of Residence Life
Olivia SalvatiOlivia Salvati
Assistant Teacher at Cadency Academy PreschoolAssistant Teacher at Cadency Academy Preschool