Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GUADALUPE PEREZ

Bound Brook

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Collex Collision
09.2024 - Current
  • Delivered exceptional support for two high-volume collision repair shops by efficiently answering calls, scheduling appointments, and coordinating follow-ups. Partnered with multiple insurance companies to streamline claims and ensure a seamless customer experience.
  • Answered and managed incoming calls while scheduling timely appointments and follow-ups, significantly reducing wait times and no-show rates.
  • Developed and implemented robust scheduling protocols across two locations, enhancing operational efficiency and ensuring consistency in customer care.
  • Mentored new team members on best practices for customer communications and insurance procedures, fostering a proactive and knowledgeable support team.

Seasonal Server

Ocean Place Resort & Spa
04.2016 - 04.2025
  • Delivered premium banquet service for elite gatherings, transforming event coordination into memorable guest interactions.
  • Spearheaded the development and implementation of streamlined serving protocols, boosting service speed by 30% and ensuring flawless execution during peak events.
  • Collaborated closely with culinary and event planning teams to optimize banquet setups and seating arrangements, reducing setup time by 25% while enhancing the overall guest experience.
  • Mentored and supervised a team of 5 junior servers, cultivating a culture of excellence and teamwork that resulted in a 15% increase in repeat customer bookings.

Education

Bachelor of Science - Business Administration with a Concentration in Human Resource Management

Southern New Hampshire University
11.2025

Skills

  • Customer Service Excellence
  • Effective Communication
  • Event Coordination & Management
  • Scheduling & Appointment Management
  • Team Leadership & Mentoring
  • Problem Solving
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Collex Collision
09.2024 - Current

Seasonal Server

Ocean Place Resort & Spa
04.2016 - 04.2025

Bachelor of Science - Business Administration with a Concentration in Human Resource Management

Southern New Hampshire University