Guadalupe Perez
Corona,CA
Summary
Dynamic General Manager with a proven track record at Pollo Loco, excelling in operations management and team leadership. Enhanced service quality through effective training programs and streamlined processes, achieving significant waste reduction. Skilled in budgeting and scheduling, fostering a collaborative environment that boosts employee morale and retention.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
General Manager
Pollo Loco
Pasadena, CA
2019 - 2024
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Coordinated marketing initiatives to drive customer engagement and boost revenue.
- Managed budgeting processes, aligning financial goals with operational capabilities.
- Streamlined workflow processes, improving efficiency across all departments.
- Fostered a positive work environment, enhancing employee retention and morale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Jack in the Box
Moreno Valley, CA
2017 - 2019
- Assisted in managing daily operations and ensuring smooth workflow across departments.
- Coordinated staff schedules to optimize labor efficiency and meet peak demand periods.
- Trained new employees on company policies and customer service standards.
- Implemented inventory control procedures to reduce waste and enhance stock accuracy.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
Secretary to the General Manager
Century Blinds
Corona, CA
05.2013 - 12.2018
- Managed scheduling and calendar coordination for General Manager to optimize daily operations.
- Prepared meeting agendas and documented minutes to ensure clear communication and follow-up actions.
- Implemented office supply inventory management system, reducing costs through strategic vendor negotiations.
- Make sure the orders ships on time
Education
Graduate 7 Semesters - Counseling Psychology
Universidad Intercontinental
Mexico City 05.2013
High School Diploma -
Corona High
Corona, CA05.2009
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Cash handeling
Scheduling
Labor
Food cost
Certification
Servesafe
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Secretary to the General Manager
Century Blinds
05.2013 - 12.2018
General Manager
Pollo Loco
2019 - 2024
Assistant Manager
Jack in the Box
2017 - 2019
Graduate 7 Semesters - Counseling Psychology
Universidad Intercontinental
High School Diploma -
Corona High