Guadalupe Rios
Pueblo,Colorado
Summary
I am a bilingual professional with outstanding experience in administrative leadership, sales, warehouse and customer service. I have worked for large global companies such as Southwestern Bell, and Re/Max Realtors as well as small local companies. I am particularly good at problem-solving, working under pressure with or without supervision and working with diverse groups of people.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Client Care Aide II
State of Colorado Mental Health Hospital
Pueblo, CO
04.2023 - 11.2025
- Assisted in daily living activities to support patient independence and well-being.
- Monitored patient behavior and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas to promote a safe environment.
- Provided emotional support to patients through active listening and compassionate communication.
- Documented patient progress and activities accurately for continuous care improvement.
- Engaged patients in therapeutic activities to foster social interaction and cognitive development.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Participated in training sessions to enhance skills in mental health support techniques.
Peer Specialistt
Health Solutions
03.2022 - 10.2022
- Provided support to individuals in navigating healthcare services and resources.
- Educated clients on self-advocacy techniques, empowering them to take charge of their health journey.
- Documented client interactions and outcomes to maintain accurate records for healthcare professionals.
- Facilitated peer-led support groups, fostering community engagement and collaboration.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each client.
- Implemented creative coping strategies tailored to individual client needs that promoted resilience during challenging times.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
CSR/Payroll
Interim Healthcare
08.2021 - 10.2022
- Provided exceptional support to clients, addressing inquiries and resolving issues efficiently.
- Managed high-volume calls, ensuring efficient handling of customer requests and concerns.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Direct Care
Four Seasons L.L.C
07.2017 - 04.2021
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
- Carried out direct care based on caregiver, family or individual requirements.
- Ensured compliance with all local, state, and federal regulations related to the provision of direct care services.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Delivered excellent patient experiences and direct care.
- Streamlined documentation processes to maintain accurate patient records while maximizing time spent on direct care activities.
Driver
KCATA
07.2011 - 12.2016
- Operated transit vehicles safely and efficiently, adhering to all traffic regulations.
- Conducted regular vehicle inspections to ensure safety and compliance with operational standards.
- Collaborated with dispatch team to adjust routes in response to traffic conditions or emergencies.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Operations Manager
Go Green Recycle
11.2009 - 07.2011
- Streamlined recycling processes to enhance operational efficiency and reduce waste.
- Managed daily operations, ensuring compliance with environmental regulations and safety standards.
- Analyzed operational data to identify areas for process improvement and cost reduction strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
El Rincon
05.2005 - 09.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented inventory management systems to track recyclable materials and optimize resource allocation.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Real Estate Agent
Re/Max Premier
09.2005 - 12.2008
- Conducted property showings and guided clients through buying and selling processes.
- Developed marketing strategies to enhance property visibility and attract potential buyers.
- Collaborated with mortgage lenders and inspectors to ensure seamless transaction processes.
- Organized open houses and promotional events to showcase listings and engage prospective clients.
- Utilized CRM software to track leads, manage client relationships, and streamline transactions.
- Negotiated contracts and facilitated communication between buyers, sellers, and attorneys.
- Analyzed market trends to provide clients with informed recommendations on pricing strategies.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Advised clients on market conditions and property value for informed decision-making.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
Bilingual Para-Professional
KCPS
09.2002 - 09.2005
- Assisted teachers in classroom management and instructional activities for bilingual students.
- Supported individual learning plans by providing tailored instruction and resources.
- Organized cultural events to promote inclusivity and celebrate diversity within the school community.
- Monitored student progress, providing feedback to educators on language acquisition development.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Bridged language gaps between parents and school staff through efficient interpretation during meetings and events.
- Collaborated with school counselors and social workers to address the unique needs of bilingual students, fostering a successful transition into their new educational environment.
Bilingual Cust Service
Southwestern Bell
07.1997 - 04.2002
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations, and provided exceptional service.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
MCCKC
Kansas City, MO01-1994
GED - undefined
Pioneer College
05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Paperwork processing
- Microsoft Office Suite
- Administrative support
Certification
- DCA - Direct Care Aide
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Care Aide II
State of Colorado Mental Health Hospital
04.2023 - 11.2025
Peer Specialistt
Health Solutions
03.2022 - 10.2022
CSR/Payroll
Interim Healthcare
08.2021 - 10.2022
Direct Care
Four Seasons L.L.C
07.2017 - 04.2021
Driver
KCATA
07.2011 - 12.2016
Operations Manager
Go Green Recycle
11.2009 - 07.2011
Real Estate Agent
Re/Max Premier
09.2005 - 12.2008
Operations Manager
El Rincon
05.2005 - 09.2009
Bilingual Para-Professional
KCPS
09.2002 - 09.2005
Bilingual Cust Service
Southwestern Bell
07.1997 - 04.2002
GED - undefined
Pioneer College
MCCKC