Guadalupe Rodriguez Cardenas
Arlington,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Overnight Stock Associate
Walmart
Marysville, Washington
06.2024 - Current
- Performed daily cleaning duties including sweeping floors, dusting shelves.
- Checked product quality to ensure freshness and usability.
- Maintained accurate inventory of stock levels throughout the night.
- Stocked shelves with incoming items and removed outdated products.
- Reported any damages or discrepancies in inventory levels to management.
- Assisted customers with locating desired items on the sales floor.
Front Desk Receptionist
North Sound Dermatology
Mill Creek, WA
07.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
Medical Receptionist
Una Med Spa
Everett, WA
09.2020 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
High School Diploma -
Granite Falls High School
Granite Falls, WA06-2020
Skills
- Excellent Communication
- Customer Relations
- Task Prioritization
- Time Management
- Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Nurturing
- Patience
- Appointment Confirmation
- Call Routing
- Customer Service
- Verbal and Written Communication
- Scheduling
- Email and Telephone Decorum
Timeline
Overnight Stock Associate
Walmart
06.2024 - Current
Front Desk Receptionist
North Sound Dermatology
07.2023 - 04.2024
Medical Receptionist
Una Med Spa
09.2020 - 03.2023
High School Diploma -
Granite Falls High School