Guadalupe Rodriguez Estrada
AEROMAG, Denver International Airport
Aurora,CO
2
Languages
10
years of professional experience
Customer-focused bilingual (English/Spanish) professional with 5+ years of frontline experience delivering reliable service in fast-paced, safety-critical environments. Skilled at rapid decision-making, conflict resolution, and coaching team members to meet operational standards; experienced operating specialized equipment and following strict procedures to ensure quality and safety. Brings strong communication, customer-satisfaction, and quality-assurance skills.
Work History
Deice Technician
5 Years 4 Months- Completed training courses to maintain current knowledge of procedures and effectively manage multiple positions during shifts
- Capable of making quick decisions to ensure customers' needs were safely and quickly met based on company standards
- Capable of making quick decisions to ensure customers' needs were safely and quickly met based on company standards
- Coached and guided new team members in high-pressure situations to ensure smooth operations
- Capable of coaching and guiding new Team Members under pressured situations
Cashier/Food Prep
1 Year 4 Months- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods to maintain operational efficiency.
- Maintained clean, organized, and sanitized front counter area to enhance customer experience.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed customer payments at the register and made change to process transactions.
- Addressed and resolved customer complaints with food or service promptly to ensure high levels of satisfaction.
Production Worker
1 Month- Completed product assembly according to standardized procedures.
- Checked specifications to accurately weigh and mix ingredients.
- Sorted and packaged products each shift for further processing.
- Attended all company offered training sessions to improve skills and learn how to operate new machines.
Cashier/Waitress
3 Months- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Prep
1 Year 5 Months- Performed food preparation tasks
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
- Accepted payments and made change to process transactions.
Education
High School Diploma
No Degree
Skills
Quality Assurance
Detail orientation
Customer Satisfaction
Customer Service
Works Well Under Pressure
Critical Thinking
Bilingual
Communication Skills
Mathematics
LANGUAGES
English
Spanish
Timeline
Deice Technician
AEROMAG, Denver International Airport
03.2021 - 07.2026Read More
Cashier/Food Prep
SODEXO, Denver
08.2018 - 12.2019Read More
Production Worker
Fresca Foods Inc., Louisville
07.2018 - 08.2018Read More
Cashier/Waitress
Reliable, Denver
05.2017 - 08.2017Read More
Prep
McDonalds, Thornton
02.2016 - 07.2017Read More
Thornton High School
High School Diploma
Read More
Community College of Denver
No Degree
Read More