Guadalupe Romias
Waianae
Summary
Experienced Service Technician with strong troubleshooting and customer service skills. Committed to enhancing service reliability through routine maintenance and effective problem resolution.
Overview
27
27
years of professional experience
Work History
Service Technician
Spectrum
Oahu, HI
10.2002 - Current
- Conducted routine maintenance on systems, enhancing reliability and longevity of services provided.
- Skills in the use of tools, equipments and use of testers equipment for installation
- Excellent verbal, written and communication skills
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Customer Service Representative
Time Warner Cable
Maui, HI
02.1999 - 10.2002
- Answering incoming calls and assist customer with problems and help resolve issues
- Assisted customer at counter with payments ans answer questions concerning cable services
- Sales in cable upgrades and packages
- Assorts office duties
Skills
- Installation and repair
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- OSHA requirements
- Equipment troubleshooting
- Diagnostic testing
- Customer relationship management
Timeline
Service Technician
Spectrum
10.2002 - Current
Customer Service Representative
Time Warner Cable
02.1999 - 10.2002