GUADALUPE RUIZ
Denver,CO
Summary
Motivated individual with a genuine desire to enrich the lives of people in the community. Dedicated to creating an engaging environment and seeking opportunities to contribute to organizations committed to fostering a socially just society.
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
Servicios De La Raza
08.2022 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Enhanced customer satisfaction with personalized enrollment assistance.
- Monitored and reported on enrollment statistics, providing key stakeholders with insights into program performance.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
Paraprofessional
Aurora Public Schools
03.2018 - 01.2021
- Assisted teachers with classroom duties
- Worked with small groups of non-English speaking students
- Assisted with translating documents and interpreting for parents
Medical Case Manager
Servicios de la Raza
12.2013 - 12.2016
- Maintained a caseload of 60 clients, following policies, standards and guidelines
- Completed intake assessments with clients and drafted service and goal plans relating to treatment
- Consulted with other professionals regarding the treatment of specific clients
- Educated clients and their families regarding other community resources
- Managed caseloads and acted as an advocate for client rights
- Maintained thorough case history records and wrote detailed reports
- Performed outreach and recruitment in local schools
- Enrolled 100 youth into the Summer Youth Employment program
- Supported youth throughout entire process and communicated via email, phone, face-to-face or direct mail
- Collaborated with Denver County and others involved with Job Fair
- Served as a link between employers and youth by handling time sheets, check distributions, and helping resolve work-related issues
Youth Case Manager
Servicios de la Raza
01.2013 - 12.2013
- Improved youth engagement by developing and implementing individualized case management plans.
- Reduced recidivism rates by providing comprehensive support services to at-risk youth populations.
- Organized events designed to foster positive relationships between youths and their communities, promoting social integration and reducing isolation.
- Empowered young clients to set and achieve personal goals through ongoing guidance and mentorship.
- Assessed community needs and identified resources for social and community service programs.
Education
B.S. - Human Services
Metropolitan State University
12.2016
Skills
- Strong Interpersonal Communication
- Mediation Skills
- Collaborative Team Player
- Office Management
- Proficient Bilingual Communicator
- Microsoft Office Proficiency
- Efficient Data Management
- Strong Verbal Communication
Timeline
Enrollment Specialist
Servicios De La Raza
08.2022 - Current
Paraprofessional
Aurora Public Schools
03.2018 - 01.2021
Medical Case Manager
Servicios de la Raza
12.2013 - 12.2016
Youth Case Manager
Servicios de la Raza
01.2013 - 12.2013
B.S. - Human Services
Metropolitan State University
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