Guadalupe Salazar
Los Angeles
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Belmont Village Senior Living. Proven ability to enhance guest experiences through effective menu planning and cleanliness standards. Adept at POS handling and fostering guest engagement, ensuring satisfaction to the residents and loyalty in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Captian/Server
Belmont Village Senior Living
Westwood
09.2023 - Current
- Provided exceptional customer service to enhance dining experiences for residents.
- Assisted in menu planning and food presentation to meet dietary requirements.
- Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere.
- Collaborated with kitchen staff to facilitate timely meal delivery and guest satisfaction.
- Trained new servers on best practices for service and resident interactions.
- Adapted quickly to changing menus and resident preferences, ensuring consistency in quality.
- Oversaw daily operations during peak hours to optimize workflow and efficiency.
- Implemented feedback systems to improve service delivery based on resident suggestions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Taco Bell Restaurant
Highland, CA
01.2021 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers with menu selections and answered inquiries regarding food items.
- Handled cash and credit payments accurately while ensuring compliance with company policies.
- Collaborated with team members to meet peak-hour service demands effectively.
- Monitored inventory levels and communicated restocking needs to management promptly.
Safety Committee Member
Farmer John
Commerce, CA
01.2020 - 12.2021
- Participated in safety audits to identify hazards and ensure compliance with regulations.
- Assisted in developing training materials for safety protocols and procedures.
- Collaborated with team members to promote a culture of safety awareness among staff.
- Conducted regular inspections of workplace environments to assess risks and recommend improvements.
- Supported incident investigations by gathering relevant data and reporting findings.
- Engaged in safety meetings, contributing ideas for enhancing workplace safety initiatives.
Supervisor
Bella’s Kitchen
Long Beach, CA
01.2012 - 09.2014
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on food preparation techniques and kitchen protocols.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Collaborated with management to develop staff schedules, optimizing labor costs and productivity.
Education
High School Diploma -
Crenshaw High School
5010 11 Ave Los Angeles California 90043Medical Assistance -
Charter College
Long Beach, CASkills
Strong work ethic
Exceptional customer service
POS handling
Guest engagement
Professional appearance
Hospitality service expertise
Cleanliness standards
Safe food handling
Menu memorization
Accomplishments
Receive certificate of employee of the month.
Languages
Spanish
Professional Working
Timeline
Captian/Server
Belmont Village Senior Living
09.2023 - Current
Cashier
Taco Bell Restaurant
01.2021 - 09.2023
Safety Committee Member
Farmer John
01.2020 - 12.2021
Supervisor
Bella’s Kitchen
01.2012 - 09.2014
High School Diploma -
Crenshaw High School
Medical Assistance -
Charter College