Guadalupe Sanchez
Phoenix,AZ
Summary
Compassionate professional in healthcare, adept at performing venipuncture and blood collection tasks with precision and care. Known for maintaining high productivity levels and efficiently completing procedures to uphold patient comfort and accuracy. Skilled in specimen handling, data entry, and patient education, ensuring safe and effective practices. Excel in communication, empathy, and adaptability, fostering positive patient experiences and efficient clinical workflows.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Clinica La Familia
GLENDALE, AZ
05.2022 - 10.2024
- Maintained a clean, safe, and organized work environment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Responded quickly and effectively to emergency situations.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Scheduled appointments and managed patient flow to minimize wait times.
- Assessed plasma collection machines for proper functionality.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Collaborated with laboratory personnel to resolve specimen issues.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified patient information prior to specimen collection.
- Input medical and insurance information into database for inclusion in patient records.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Provided excellent customer service while interacting with patients.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Followed all safety protocols when handling hazardous materials.
- Assisted in the training and mentoring of new phlebotomy staff.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Caregiver
Prileo Home Care
Phoenix, AZ
05.2018 - 02.2020
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Supported bathing, dressing and personal care needs.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Banking Customer Service Representative
Bank of America
Phoenix, AZ
02.2008 - 02.2019
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Processed wire transfers in accordance with established policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Performed general clerical duties such as filing documents related to customer accounts.
Education
Graduate Certificate - Phlebotomy Technician
Pima Medical Institute
Phoenix, AZ10-2022
Skills
- Medical records handling
- Venipuncture
- Donor screening
- Blood collection
- Patient confidentiality
- EMR recordkeeping
- Paperwork processing
- Specimen handling
- Syringe method
- Specimen preparation
- Specimen labeling procedures
- Butterfly needle technique
Languages
Spanish
Full Professional
Timeline
Phlebotomist
Clinica La Familia
05.2022 - 10.2024
Caregiver
Prileo Home Care
05.2018 - 02.2020
Banking Customer Service Representative
Bank of America
02.2008 - 02.2019
Graduate Certificate - Phlebotomy Technician
Pima Medical Institute
Similar Profiles
Yareli RenteriaYareli Renteria
Patient Intake Representative at Clinica La FamiliaPatient Intake Representative at Clinica La Familia
Keila Dominguez CervantesKeila Dominguez Cervantes
Vitals Signs at Clinica La FamiliaVitals Signs at Clinica La Familia
Suzeth EliasSuzeth Elias
Medical Assistant at Clinica La FamiliaMedical Assistant at Clinica La Familia