Guadalupe Santillan
Henderson,CO
Summary
Dynamic retail professional recognized for exceptional sales, service, and interpersonal skills, with a strong commitment to creating welcoming environments that provide personalized assistance tailored to customer needs. Proven ability to build rapport and foster lasting relationships drives customer satisfaction and loyalty. Passion for contributing to team success while enhancing the overall shopping experience consistently leads to positive outcomes. Dedicated to leveraging expertise in retail to exceed performance goals and elevate brand reputation.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Prospect Airport Services
03.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Retail Sales Associate
Banana Republic Factory Store
Thornton, CO
12.2021 - Current
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Shipment/replenishment
- Sales floor setting
- Manager
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Stocked shelves with merchandise according to company standards.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Closed and opened store
Retail Cashier
Big Lots
Brighton, CO
11.2020 - 07.2021
- Stocked shelves when needed and kept the sales floor neat and organized.
- Cashier
- Shipment
Line Leader
Ben's brick oven pizza
Hudson, CO
07.2018 - 07.2021
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Inspected equipment for cleanliness following each shift.
Education
High School Diploma -
Prairie View High School
Henderson, CO05.2022
Skills
- Relationship Building
- Customer Service
- Money Handling
- Teamwork
- Stock Replenishment
- Problem-Solving
- Responsible
- Hard Working
- Flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wheelchair Agent
Prospect Airport Services
03.2024 - Current
Retail Sales Associate
Banana Republic Factory Store
12.2021 - Current
Retail Cashier
Big Lots
11.2020 - 07.2021
Line Leader
Ben's brick oven pizza
07.2018 - 07.2021
High School Diploma -
Prairie View High School