Helena Jefferson
New Orleans,LA
Summary
Dynamic and results-driven professional with a proven track record at Alaska Airlines, excelling in customer service and relationship building. Adept at problem-solving and multi-tasking, I leverage excellent communication skills to enhance customer engagement and satisfaction. Committed to teamwork and collaboration, I thrive in fast-paced environments while maintaining a flexible schedule.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Bags Inc.
04.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Sales Associate
Walmart
05.2018 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Alaska Airlines
04.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business
Delgado Community College
New Orleans, LASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Relationship building
- Flexible schedule
- Problem-solving
- Excellent people skills
- Customer engagement
- Excellent communication skills
Timeline
Wheelchair Agent
Bags Inc.
04.2023 - Current
Customer Service Representative
Alaska Airlines
04.2021 - 04.2023
Sales Associate
Walmart
05.2018 - 03.2022
Business
Delgado Community College