Guadalupe Serrano
Chicago,IL
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
10
10
years of professional experience
Work History
Security Officer
DSI Services
10.2020 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
G4S Secure Solutions
04.2013 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
James H Bowen High School
Chicago, IL06-2024
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- FLUENT IN English and Spanish
Languages
Spanish
Elementary
English
Elementary
Timeline
Security Officer
DSI Services
10.2020 - 12.2022
Security Officer
G4S Secure Solutions
04.2013 - 10.2020
High School Diploma -
James H Bowen High School
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