Guadalupe Silva
Patterson,CA
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
5
5
years of professional experience
Work History
Associate Banker
BMO Bank of Montreal
08.2022 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Sales Associate
Nike Factory Outlet
02.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor of Science - Marketing
California State University, Stanislaus
Turlock, CA05-2023
Skills
- Financial planning
- Sales proficiency
- Analytical thinking
- Project management
- Employee training assistance
- Financial advice
- Strategic planning
- Developing customer relationships
- Excel & Salesforce
Languages
Spanish
Full Professional
Timeline
Associate Banker
BMO Bank of Montreal
08.2022 - Current
Sales Associate
Nike Factory Outlet
02.2020 - 04.2021
Bachelor of Science - Marketing
California State University, Stanislaus
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