GUADALUPE SILVA
Phoenix,AZ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ASAP Appliances
Peoria, Arizona
08.2023 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
Financial Advisor
IEC/UEI Colleges
03.2022 - 06.2023
- Gave estimates to students on Financial Aide and their qualifications.
- Created rapport with students to gather vital information for their estimates.
- Advised students on what FAFSA is and how they can qualify.
- Worked Excel sheets to create estimates for the students to show a breakdown of what College cost and what their payments would look like.
Associate/Trainer
ThredUP
Phoenix, AZ
10.2020 - 04.2021
- Dressed Mannequins and took pictures of the clothes
- Packaging Merchandise
- Sorting Merchandise that customers sent in
- Floater for different stations
- Trained new hires
Outreach Customer Service Agent
CIOX HEALTH
Phoenix, AZ
10.2019 - 02.2020
- Accepted and Made inbound and outbound calls
- Met Daily Goals in Scheduling Calls and Technicians
- Reached out to doctors, schedule field technicians
- Communicate with medical insurance and retrieve necessary medical records
- Provide documentation to insurance company and prevent fraud
- Conducted research and try to establish communication between vendors
Kitchen Manager
Dedicated Catering LLC
Glendale, AZ
11.2015 - 10.2019
- Prepped large amounts of food serving 300 people
- Ordered and purchased equipment and supplies
- Planned menus and food utilization, based on anticipated number of guest
- Created specialty dishes and developed recipes to be used for events
- Established standards for personnel performance and customer service
Case Aide - Call Center
MAXIMUS
Phoenix, AZ
08.2018 - 02.2019
- Analyzing Information for accurate Data entry
- Knowledge of computer software such as Excel and Word
- Ability to work multiple computer applications
- Organized and Time Management abilities
- Accuracy and Attention to Detail
- Go through state audit every other week
Education
General Equivalency Diploma -
Literacy Volunteer
Phoenix, AZSkills
- Customer service
- Data entry
- Product knowledge
- Microsoft Excel
- Inventory management
- Communication skills
- Problem solving
- Payment processing
- Adaptable training
- Retail store support
Timeline
Customer Service Representative
ASAP Appliances
08.2023 - 01.2025
Financial Advisor
IEC/UEI Colleges
03.2022 - 06.2023
Associate/Trainer
ThredUP
10.2020 - 04.2021
Outreach Customer Service Agent
CIOX HEALTH
10.2019 - 02.2020
Case Aide - Call Center
MAXIMUS
08.2018 - 02.2019
Kitchen Manager
Dedicated Catering LLC
11.2015 - 10.2019
General Equivalency Diploma -
Literacy Volunteer