Guadalupe Smith
Buckeye,AZ
Summary
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Notary Public
US Bankcorp
Blythe, CA
11.2024 - Current
- Maintained accurate records of notarizations and client interactions for auditing purposes.
- Checked documents for accuracy and correct signing before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Looked for signs of fraud or coercion and refused notarization.
- Educated clients on differences between various notarial acts to aid in their decision-making process.
Client Relationship Consultant
US Bankcorp
Blythe, CA
11.2023 - Current
- Provided strategic recommendations to clients, enhancing business operations and efficiency.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Shift Supervisor
Starbucks
Blythe, CA
01.2012 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
Education
No Degree -
Mohave Community College
Kingman, AZ05-2026
High School Diploma -
Twin Palms High School
Blythe, CA12-2012
Skills
- Team Member Motivation
- Deposit Verification
- Daily Operations Management
- Cash Register Operations
- Constructive Feedback
- Microsoft Word
- Outlook
- Excel
- Teams
- Employee Coaching and Motivation
- Money Transfers
- POS Inventory System Operation
- Performance Tracking and Evaluations
- Effective Listening and Communication
- Bank Deposit Preparation
- Customer Satisfaction
- Emergency Situations
- Store Opening and Closing Procedures
- Production Efficiency
- Stocking and Replenishing
- Security Protocols
- Accounts Payable and Accounts Receivable
- Register Preparation
- Behavioral Guidance
- Teller experience
- Money handling
- Meeting sales goals
- Cross-selling and partner referrals
- Customer service
- Cash management
- Document review
- Identity confirmation
- Vehicle transfers
- Trust documents
- Inventory replenishment
- Supply restocking
- Time management
- Flexible and adaptable
- Critical thinking
- Multitasking Abilities
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Notary Public
US Bankcorp
11.2024 - Current
Client Relationship Consultant
US Bankcorp
11.2023 - Current
Shift Supervisor
Starbucks
01.2012 - 11.2023
No Degree -
Mohave Community College
High School Diploma -
Twin Palms High School