Michael Bedoy
Huntington Park,CA
Summary
Proven Member Service Representative and Notary Public at SchoolsFirst Federal Credit Union, I excel in financial transactions and fostering empathetic client relationships. Leveraging teamwork and collaboration, I consistently exceed service standards, enhancing member satisfaction and financial literacy. My expertise in account management and fraud prevention drives operational excellence and member trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Notary Public
SchoolsFirst Federal Credit Union
05.2020 - Current
- Checked documents for accuracy and correct signing before notarizing
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Checked documents and identifying credentials for all parties
- Checked client identification to maintain compliance with state legal requirements
Member Service Representative IV
SchoolsFirst Federal Credit Union
05.2018 - 05.2024
- Helped large volume of members every day with positive attitude and focus on member satisfaction
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns
- Processed account transactions accurately, ensuring proper documentation and timely processing
- Handled cash transactions securely, maintaining accurate cash balances and preventing losses due to errors
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing
- Promoted a positive work environment by fostering open communication between colleagues and supervisors
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Streamlined procedures for audits processes to improve accuracy
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Associate of Science - Business Administration And Management
East Los Angeles College
Monterey Park, CA06.2025
High School Diploma -
Linda Esperanza Marquez High School
Huntington Park, CA06.2015
Skills
- Member Service
- Financial Transactions
- Credit Union Knowledge
- Calm and Professional Under Pressure
- Money handling abilities
- Computer Skills
- Transaction Processing
- Banking knowledge
- Account Management
- Escalation Handling
- Issue Resolution
- Product Recommendations
- Teamwork and Collaboration
- Fraud prevention
- Project Coordination
- Payroll Processing
- Staff Supervision
Certification
- CNP - Certified Notary Public
- 5 Behaviors of Communication
Accomplishments
- 5 Behaviors Of Communication
- Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Oliver Gonzalez
Branch Manager
SchoolsFirst FCU
(323) 365-1456
Oliverg1979@aol.com
Andre Keaveny
Manager
SchoolsFirst FCU
(626) 941-4926
Akeaveny@schoolsfirstfcu.org
Cao Tran
Financial Advisor
SchoolsFirst FCU
(714) 330-4547
Ctran@schoolsfirstfcu.org
Timeline
Notary Public
SchoolsFirst Federal Credit Union
05.2020 - Current
Member Service Representative IV
SchoolsFirst Federal Credit Union
05.2018 - 05.2024
Associate of Science - Business Administration And Management
East Los Angeles College
High School Diploma -
Linda Esperanza Marquez High School