Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Guadalupe Torres

Kennewick,WA

Summary

Dynamic professional with extensive experience in patient scheduling and legal support at Kadlec Medical Center and Franklin County Prosecutor's Office. Proven ability to enhance team performance through effective communication and active listening. Bilingual in English and Spanish, adept at managing diverse client needs while ensuring compliance and accuracy in documentation.

Overview

18
18
years of professional experience

Work History

Caregiver /Scheduling

Kadlec Medical Center
Richland, WA
04.2023 - Current
  • Managed incoming and outgoing calls to facilitate patient scheduling.
  • Transcribed orders from medical providers for accurate processing.
  • Scheduled diverse imaging appointments, ensuring optimal resource allocation.
  • Finalized patient registration by verifying and correcting information.
  • Processed payments over the phone to streamline transactions.
  • Translated information to guarantee comprehensive communication with patients.

Management /Overnight Coach

Walmart
Kennewick, WA
11.2016 - 06.2022
  • Assisted in managing store operations with over 300 associates.
  • Supervised 40 associates overnight for stocking and maintenance tasks.
  • Coordinated seasonal conversions to ensure effective setup.
  • Conducted coaching sessions and managed terminations to enhance team performance.
  • Oversaw scheduling processes to optimize workforce efficiency.

Legal Secretary III

Franklin County Prosecutor's Office Child Support
Pasco, WA
03.2011 - 07.2015
  • Scheduled and coordinated appointments for Deputy Prosecuting Attorney.
  • Conducted interviews with parents and drafted court orders.
  • Collected employment and medical records from parents for case documentation.
  • Acquired parent and child DNA samples for genetic testing purposes.
  • Filed motions and e-filed documents in court systems.
  • Entered new cases into company database accurately and efficiently.
  • Interpreted legal proceedings for Spanish-speaking parents to ensure understanding.
  • Managed child support modification and parentage cases, ensuring compliance with regulations.

Legal Assistant

Mendoza Law Office
Kennewick, WA
03.2007 - 02.2011
  • Produced legal documents including appeals, wills, and contracts.
  • Prepared discovery, trial, and exhibit binders for depositions and oral arguments.
  • Scheduled appointments, appearances, and briefings for attorneys.
  • Supported team of four Deputy Prosecuting Attorneys in Criminal and Domestic Law.
  • Filed and e-filed all court documents efficiently.
  • Screened telephone calls and directed them to appropriate departments.
  • Organized files for court proceedings to ensure accessibility.
  • Met with clients to provide updates on case progress.

Education

High School Diploma -

Kennewick High School
Kennewick, WA
06-1995

Skills

  • Patient scheduling and record management
  • Medical transcription and legal correspondence
  • Payment processing and resource allocation
  • Customer service and client relations
  • Fluent in English and Spanish
  • Active listening and interpersonal skills
  • Team collaboration and multitasking

Languages

Spanish
Professional

Accomplishments

  • Great customer service
  • Going above and beyond to help patients and fellow team members

References

References available upon request.

Timeline

Caregiver /Scheduling

Kadlec Medical Center
04.2023 - Current

Management /Overnight Coach

Walmart
11.2016 - 06.2022

Legal Secretary III

Franklin County Prosecutor's Office Child Support
03.2011 - 07.2015

Legal Assistant

Mendoza Law Office
03.2007 - 02.2011

High School Diploma -

Kennewick High School

Similar Profiles

CREATE PROFILE