Guadalupe Trevino III
Mission,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
8
8
years of professional experience
Work History
STOCKER
AGUILARS MEAT MARKET
02.2025 - 06.2025
- BREAKING DOWN AND ORGANIZING OF FREIGHT TRAILERS
- HELPING WITH UPKEEP OF STORE PRODUCTS AND OVERALL LOOK OF STORE AISLES
- INFO FOR CUSTOMERS OF ITEM LOCATION AND BACKROOM STOCK IF NOT ON FLOOR
- CREATING OF PALLETS FOR STOCKING IN STORE PRODUCT
- RETURNING OF ITEMS MISPLACED AROUND STORE TO PROPER LOCATION
- COMMUNICATING WITH CUSTOMERS OF BOTH ENGLISH AND SPANISH SPEAKERS
SALES
HOUSE OF VAPES
05.2024 - 11.2024
- SELL PRODUCTS TO VENDORS IN LOTS
- SELL PRODUCTS TO CUSTOMERS
- HELP THEM THROUGH CHOOSING THEIR PRODUCT
- SHOP CLEAN UP AND ORGANIZATION
- PROCESS TRANSACTIONS
- REGISTER SKILLS
ASSOCIATE (CAP 2)
WALMART
03.2023 - 12.2023
- BREAKING DOWN AND ORGANIZING OF FREIGHT TRAILERS
- HELPING WITH UPKEEP OF STORE PRODUCTS AND OVERALL LOOK OF STORE AISLES
- INFO FOR CUSTOMERS OF ITEM LOCATION AND BACKROOM STOCK IF NOT ON FLOOR
- CREATING OF PALLETS FOR STOCKING IN STORE PRODUCT
- RETURNING OF ITEMS MISPLACED AROUND STORE TO PROPER LOCATION
- COMMUNICATING WITH CUSTOMERS OF BOTH ENGLISH AND SPANISH SPEAKERS
- HELPING HAND TO ALL DEPARTMENTS BOTH GM AND GROCERY PALLETS AND MERCHANDISE
LOA
WILLOWBEND MORTGAGE
12.2021 - 11.2022
- Meeting with loan applicants to gather preliminary information
- Requesting credit and background checks for applicants
- Gathering a borrower’s documents and ensuring that the needs list is fulfilled
- Responding to any questions that a customer may have during the loan process
- Analyzing loan applications to determine an applicant’s ability to earn a mortgage
- Completing clerical duties, such as scanning, printing, and filing paperwork
- Assisting in marketing and advertising strategies
Cashier/server
CORNER BAKERY CAFÉ
05.2017 - 11.2021
- LISTENING TO CUSTOMERS’ CONCERNS AND HANDLING COMPLAINTS AND RETURNS
- GIVING DETAILED EXPLANATIONS OF SERVICES OR PRODUCTS
- WORKING WITH A SALES TEAM TO CREATE BETTER METHODS TO ADDRESS CUSTOMER COMPLAINTS
- REVIEWING CUSTOMER ACCOUNTS AND TRANSACTIONS WHILE RESOLVING ISSUES
- COMMUNICATING WITH CUSTOMERS IN-PERSON, THROUGH EMAIL OR CHAT, OVER THE PHONE OR ON SOCIAL MEDIA
- RECEIVING ORDERS, CALCULATING CHARGES AND PROCESSING PAYMENTS
- MONITORING CUSTOMER SATISFACTION LEVELS
- REFERRING CUSTOMERS TO SUPERIORS WHEN NECESSARY
- BREAD HEAD OF THE MONTH 3X 1-YEAR 2021
Education
High School Diploma -
SHARYLAND HS
Mission, TX05.2020
Some College (No Degree) - Psychology
UTRGV
Edinburg, TX05-2027
Skills
- Excellent communication abilities, including written and verbal communication
- Patience, empathy, and professionalism
- Good problem-solving and decision-making skills
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization, and multitasking skills
- Ability to work in a team setting
- In-depth understanding of the company’s products or services
- Willing to learn
- Customer service
- Positive attitude
- Friendly and personable
- Customer assistance
Certification
Fema
ICS-100
ICS-200
IS-00700.B
IS-00800.D
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
STOCKER
AGUILARS MEAT MARKET
02.2025 - 06.2025
SALES
HOUSE OF VAPES
05.2024 - 11.2024
ASSOCIATE (CAP 2)
WALMART
03.2023 - 12.2023
LOA
WILLOWBEND MORTGAGE
12.2021 - 11.2022
Cashier/server
CORNER BAKERY CAFÉ
05.2017 - 11.2021
High School Diploma -
SHARYLAND HS
Some College (No Degree) - Psychology
UTRGV