Guadalupe Valdivia
Bolingbrook,IL
Summary
Multilingual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.
Dependable with terrific work ethic and expertise in managing in quick-paced settings. Including safety and situational awareness. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers.
Detail-oriented, known for positive attitude and great communication skills. Dedicated to best-in-class customer service.
Overview
8
8
years of professional experience
Work History
Food Service Team Member
Mcdonalds
Bolingbrook, United States
09.2021 - Current
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Produce Clerk
Meijer
Bolingbrook , IL
02.2020 - 07.2021
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Operated various types of equipment including balers, power jacks and slicing machines.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Performed daily inventory checks of merchandise on hand through inquiry and Icap.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used inquiry to record received, counted and stored stock items.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
Photographer/videographer
KNVS
Melrose, IL
12.2018 - 08.2020
- Resolved problems, improved operations and provided exceptional service.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Fabricated camera mounts and cases to capture images and protect equipment.
- Collaborated with photographer and art director to assist with daily tasks.
- Edited, toned, captioned and uploaded photographs for news publications.
- Downloaded images and provided artistic and technical image manipulation in adobe premier.
- Set up lighting, prepared sweeps and organized area for photography sessions.
Overnight Stocker
Walmart
Darien, IL
07.2015 - 12.2019
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked aisles for spills or stock issue and made quick clean-up.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Concordia University Chicago
River Forest, ILAssociate - Film
Tribeca Flashpoint Media Arts Academy
Chicago, IL08.2018
Skills
- Written and oral communication
- Leadership
- Relationship-Building
- Computer skills
- Customer service
- Superb attention to detail
- Project Management
- Safety Procedures
Languages
Spanish
Native or Bilingual
Timeline
Food Service Team Member
Mcdonalds
09.2021 - Current
Produce Clerk
Meijer
02.2020 - 07.2021
Photographer/videographer
KNVS
12.2018 - 08.2020
Overnight Stocker
Walmart
07.2015 - 12.2019
Concordia University Chicago
Associate - Film
Tribeca Flashpoint Media Arts Academy
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