Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Guadalupe Erandy Hernandez

Mcallen,TX

Summary

Dynamic and results-oriented professional with a proven track record at Macy's Department Store, adept at enhancing customer experiences and streamlining front desk operations. Excels in team leadership and maintaining safety protocols, fostering repeat business through exceptional service and meticulous financial handling. Demonstrates excellent work ethic and interpersonal skills, contributing to efficient and positive outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Macys Department Store
02.2022 - 01.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Front Desk

Joey Cazares Dental
07.2020 - 11.2022
  • Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
  • Enhanced patient experience by providing a welcoming and efficient front desk service.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.

Education

Premier High School
San Juan, TX
05.2014

Skills

    Excellent work ethic

    Safety Protocols

    Excellent team leadership

Certification

CPR/AED

Timeline

Sales Associate

Macys Department Store
02.2022 - 01.2023

Front Desk

Joey Cazares Dental
07.2020 - 11.2022

Premier High School

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Guadalupe Erandy Hernandez