LENORA CARPENTIER
The Bronx,USA
Summary
Associate Manager with 26 years in retail sales and management. I am focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to success. I am a passionate and meticulous leader who excels at juggling multiple tasks and working under pressure. I am also very eager to join a team that rewards initiative and high quality service.
Overview
23
23
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Yonkers, NY
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Supervisor
Bath and Body Works
Bronx, NY
10.2015 - 09.2016
- Promoted from Keyholder to Supervisor within 2 months.
- Assisted the other members of management with the daily functions of 2 side by side stores (Bath and Body Works/White Barn), which are apart of the same company.
- Supervised sales associates on how to achieve sales goals for the company by interacting with customers positively and consistently.
- Achieved #1 store status in the district consecutively for months.
- Conducted daily and shift wise 'chat ins', whether by video or face to face, where I would detail the goals for the day, current stats and areas where we can improve in, to keep all associates in the loop.
- Interviewed job candidates and trained personnel in sales.
- Secured company funds and assets, by counting cash drawers and making daily bank deposits.
- Conducted daily walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Communicated all store initiatives and promotions to customers to generate return business.
- Asked open-ended questions to assess customer needs.
- Earned management trust by serving as Supervisor, responsibly opening and closing store.
- Provided an elevated customer experience to generate a loyal clientèle.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Associate Manager
Godiva Chocolatier
New York, NY
05.2005 - 01.2013
- Promoted from Keyholder to Associate Manager within 2 months.
- Carefully interviewed, selected, trained and supervised staff.
- Secured company funds and assets by counting cash drawers and making daily bank deposits.
- Managed staff of up to 30 sales associates during key periods.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels, as well as being responsible for shipping and receiving.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Examined merchandise to verify that it was correctly priced and displayed.
- Authorized payments and merchandise returns.
- Organized private mailbox system using mailbox manager software.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the Store Manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Conducted store inventories along with the Store Manager once per quarter.
- Assisted with leading weekly store meetings for all employees.
- Worked in various company locations (Met Life, Grand Central, Times Square) and Rockefeller Center, which has the highest traffic volume in the company.
- Helped achieve Model Store status in 2005.
- Earned Store Manager trust, by responsibly opening and closing store.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Responsible
H & M
New York, NY
08.2002 - 02.2005
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Dedicated to continuously improving sales abilities and product knowledge.
- Participated in physical inventory counts once per quarter.
- Replenished supplies, bags and other materials at each cash wrap.
- Folded and arranged garments in attractive displays.
- Reported to the department manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
Education
1 year studies - Nursing
Bronx Community College
Bronx, NY01.2005
Skills
- Cash handling expertise
- Detail-oriented
- Excellent time management skills
- Excellent customer service skills
- Bank deposit procedures
- Goal-oriented
- Savvy relationship builder
- Excellent work ethic
Additional Information
I began retail sales in Bloomingdale’s (NYC) at the age of 19 years old. I also worked at Gap, Daffy’s, and Forever 21. I began working for the very first time at the ages of 16 and 17 years old. I worked the summers at the Bronx Surrogate’s Court.
Timeline
Sales Associate
CVS Pharmacy
03.2024 - Current
Supervisor
Bath and Body Works
10.2015 - 09.2016
Associate Manager
Godiva Chocolatier
05.2005 - 01.2013
Responsible
H & M
08.2002 - 02.2005
1 year studies - Nursing
Bronx Community College