Guadalupe Ivet Vasquez
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Tustin Toyota
Tustin, CA
10.2021 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Barista
Starbucks
Orange, CA
05.2021 - 10.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to enter orders, process payments and issue receipts.
- Complied with standards for merchandising, stocking and storing product.
Sales Associate
Crocs
Orange, CA
08.2020 - 05.2021
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Processed information and merchandise through POS register system.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Education
Bachelor of Arts - Communications
California State University, Fullerton
Fullerton, CA06.2025
Associate of Arts - Communication Studies
Santiago Canyon College
Orange, CA06.2023
Skills
- Bilingual in English and Spanish
- Cash Handling
- Customer service
- Problem-solving skills
- Verbal and written communication
- Effective Multitasking
Timeline
BDC Service Representative
Tustin Toyota
10.2021 - Current
Barista
Starbucks
05.2021 - 10.2021
Sales Associate
Crocs
08.2020 - 05.2021
Bachelor of Arts - Communications
California State University, Fullerton
Associate of Arts - Communication Studies
Santiago Canyon College