Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Ivet Vasquez

Overview

4
4
years of professional experience

Work History

BDC Service Representative

Tustin Toyota
10.2021 - Current
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Barista

Starbucks
05.2021 - 10.2021
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to enter orders, process payments and issue receipts.
  • Complied with standards for merchandising, stocking and storing product.

Sales Associate

Crocs
08.2020 - 05.2021
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Processed information and merchandise through POS register system.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.

Education

Bachelor of Arts - Communications

California State University, Fullerton
Fullerton, CA
06.2025

Associate of Arts - Communication Studies

Santiago Canyon College
Orange, CA
06.2023

Skills

  • Bilingual in English and Spanish
  • Cash Handling
  • Customer service
  • Problem-solving skills
  • Verbal and written communication
  • Effective Multitasking

Timeline

BDC Service Representative

Tustin Toyota
10.2021 - Current

Barista

Starbucks
05.2021 - 10.2021

Sales Associate

Crocs
08.2020 - 05.2021

Bachelor of Arts - Communications

California State University, Fullerton

Associate of Arts - Communication Studies

Santiago Canyon College

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Guadalupe Ivet Vasquez