Yaneth Dimas
1 Dorset Lane,NY
Summary
BDC Service Representative with a proven track record at Lexus of Kendall, excelling in appointment scheduling and customer engagement. Bilingual in English-Spanish, I enhanced customer satisfaction by reducing no-show rates through effective follow-up procedures and strategic outbound calling.
Overview
11
11
years of professional experience
Work History
BDC Service Representative
Lexus of Kendall - Bean Automotive Group
Miami, FL
07.2018 - Current
- Answered incoming customer calls to schedule service appointments and answered questions about manufacturer recommendations.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Collaborated with service advisors for timely updates on vehicle status, ensuring prompt communication with customers.
- Reduced no-show rates by diligently confirming appointments via phone and text reminders .
- Coordinated dispatching drivers to valet appointments, analyzed traffic patterns to minimize travel time.
- Managed communication between drivers and clients to enhance customer service.
- Trained new team members on operational procedures and customer engagement techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Managed multiple communication channels, including phone calls, emails, and text messaging , ensuring prompt responses to customer inquiries.
Customer Service Representative
General Utilities & Petro Oil
Plainview, NY
09.2014 - 06.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Coordinated service appointments and product deliveries efficiently.
- Helped customers with payment plan options to keep accounts up to date .
- Collaborated with our retention department to renew customers contracts helping them understand pricing to ensure customers satisfaction.
- Conducted outbound calls to generate new business opportunities and engage potential clients.
Skills
- Strong multitasking
- Appointment scheduling
- Follow-up procedures
- Problem-solving
- Reliability
- Outbound calling
- Bilingual in English-Spanish
Timeline
BDC Service Representative
Lexus of Kendall - Bean Automotive Group
07.2018 - Current
Customer Service Representative
General Utilities & Petro Oil
09.2014 - 06.2018