Guadalupe N Munoz
Oakland,CA
Summary
Proven Housekeeping Manager at La Quinta Inn & Suites, adept in boosting guest satisfaction through exceptional cleanliness and sanitation, while efficiently managing supplies to cut costs. Excelled in training staff, enhancing team performance by 30%. Skilled in guest relations and inventory management, I drive operational excellence and foster professional growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
La Quinta Inn & Suites In
Oakland, CA
09.2007 - 08.2024
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of Number housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Restaurant Waiter
Monkey King Pub
Alameda, CA
05.2015 - 10.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Housekeeping Room Attendant
Heritage Hotel
San Francisco, CA
05.2003 - 09.2007
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
GED - General Education
San Francisco College
7th Mission At Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Customer Relationship Management
- Customer service-focused
- Folding clean laundry
- Scheduling and Planning
- Cleaning practices
- Quality improvements
- Department coordination
- Supervisory skills
- Payroll understanding
- Employee evaluations
- Supply Inventory Management
- Work Prioritization
- Staff evaluations
- Customer Service
- Staff Scheduling
- Pest Control
- Report Generation
- Timekeeping
- Facilities Maintenance
- Maintenance and Repair Leadership
- Word Processing
Certification
- Area of expertise-house keeping and maintenance 10 years
- Area of certification- Housekeeping
- Area of certificación - Wyndham company
- Licensed manager housekeeping -
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Monkey King Pub
05.2015 - 10.2019
Housekeeping Manager
La Quinta Inn & Suites In
09.2007 - 08.2024
Housekeeping Room Attendant
Heritage Hotel
05.2003 - 09.2007
GED - General Education
San Francisco College