Gudalupe Marin

Remote position for an inbound call-center environment, assisting current members in selecting the plan that best fits their needs. Discussing network searches for doctors, facilities and prescriptions. Making sure they understand their responsibility with copayments,deductibles, and coinsurance. Outbound calls to carriers, navigating premium discrepancies, reinstatements of plans and questions about claims. Making sure by the end of the call, we had a connection with a member where they understood the plan that they enrolled in.

Inbound call center taking 50 to 70 calls per day fast pace environment working with nine different cues. We were the core of the hotel, talking to different hotel guest and non-hotel guest about room, dining, show,spa and gaming. We were the concierge of the hotel before the guest arrived. We were to know everything that was coming up with the property to help with honeymoons anniversaries conferences, bachelor parties, bachelorette parties working for a 5 star hotel, we were trained by Forbes we had a high quality assurance evaluation. Our goal was to make sure that any person that stepped on the property had a five star experience.

Call center environment, sales and marketing timeshare company. Tahiti Village in Las Vegas ran ads on the radio promoting three days tonight vacation all while completing a two hour tour calls came in fast. We were to take as many numbers to distribute to the sales agents. One the calls stopped, my job was to call out these customers and set up dates for their vacations. I was a top sales agent in my department, booking the most travel dates which then lead to tours for sales agents.