Guejhana Deblanc
Frisco
Summary
I am a customer-focused and attentive professional with a proven track record of positive customer reviews at least once or twice a week. I excel in customer service and am skilled in on-the-fly problem-solving. Recognized for enhancing guest experiences, easing tension and maintaining a safe welcoming environment. Skilled in data analysis and team collaboration, to the point of being able to predict and recognize returning customers. I achieve high levels of satisfaction and create a positive atmosphere
Overview
5
5
years of professional experience
Work History
Parking Attendant
Tryfacta
DFW Airport
06.2025 - 10.2025
- Addressed guest inquiries clearly and promptly, contributing to high customer satisfaction ratings
- Executed daily cleaning and maintenance for parking garage and tollbooths to ensure a pleasant environment for guests
- Maintained a safe working environment by carefully inspecting equipment and promptly reporting any issues to higher-ups
- Worked on a contract basis for various projects
Cashier Trainer
Whataburger
Grapevine
09.2023 - 05.2024
- Anticipated production issues and prevented them with careful observation and communication
- Provided training to multiple coworkers on food service procedures and customer service excellence.
- Trained staff on cleaning and resupplying food service areas to ensure hygiene and efficiency
- Enabled smooth operations by efficiently handling various tasks simultaneously in a fast-paced environment.
- Assigned specific tasks to team members to optimize workflow and enhance productivity.
- Assumed managerial responsibilities in the absence of managers to ensure continued operations.
- Take catering orders and write down names and info
- Reason for leaving: Pursuit of professional growth
Guest Greeter
Target
Irving
09.2021 - 08.2022
- Greeted customers with a cheerful attentive attitude greeting them both when they enter and exit the premises
- Welcomed guests warmly and ensured a positive first impression.
- Friendly outgoing attitude to create a warm peaceful environment for guests to improve their day, engaging with them asking about their day, and wishing them a fun weekend
- Served as first point of contact for guests, answering inquiries and assisting with requests, including coordinating with team lead for resolution.
- Resolved guest complaints by personally cleaning the restroom and alerting management.
- Provided detailed information on store deals and events, actively promoting upcoming offers like m&m's for International Candy Day.
- Checked receipts of departing customers to verify transactions and avoid shrinkage
- Kept working area clean, picking up trash and vacuuming when needed
Afterschool Care Volunteer
Salvation Army
01.2021 - 08.2021
- Facilitated engaging learning activities for diverse groups of children.
- Supervised children during playtime, ensuring safety and cooperation.
- Observed behavior of students to identify any issues or problems with development or academic progress.
- Collaborated with other volunteers to enhance program delivery and quality.
Associate
Amazon
Dallas
08.2020 - 12.2020
- Improved production by getting into the top 20th percentile of pickers on the floor
- Adjusted schedule to align with operational demands, ensuring efficient workflow
- Monitored merchandise during production and reported irregularities to maintain quality standards
- Maintained a safe work environment by following guidelines such as the 3 points of contact between the ladder and oneself, and not retrieving things dropped on the robot floor
Education
Associates of Applied Science - Biochemistry
North Lake College
Irving, TX05.2025
Skills
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Data visualization
- Equipment maintenance
- Data analysis
Accomplishments
DFW International One nominee 2025
Timeline
Parking Attendant
Tryfacta
06.2025 - 10.2025
Cashier Trainer
Whataburger
09.2023 - 05.2024
Guest Greeter
Target
09.2021 - 08.2022
Afterschool Care Volunteer
Salvation Army
01.2021 - 08.2021
Associate
Amazon
08.2020 - 12.2020
Associates of Applied Science - Biochemistry
North Lake College