Guerline Charles
Akron,OH
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
12
12
years of professional experience
Work History
Rehabilitation Coach( DSP)
The Arc of Palm Beach County
Lake Worth, FL
09.2022 - 09.2025
- Provide compassionate care to clients with developmental and physical disabilities, promoting safety, comfort, and dignity.
- Assist with personal care, ambulation, and exercise programs to enhance mobility and independence.
- Monitor clients progress, document care, and participate in interdisciplinary meetings.
- Support daily living activities such as meal preparation, grocery shopping, and transportation to appointments.
- Developed and implemented individualized plans to meet the needs of each individual.
- Developed and maintained positive relationships with individuals and their families.
Call Center Representative
Call 4 Health
Delray Beach, FL
04.2017 - 05.2023
- Communicated with customers to assess and address their individual needs, providing them with timely and quality support.
- Educated customers on product and service details and information.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Take inbound and outbound calls in a fast-paced environment.
- Perform other duties as assigned or required by the manager.
- Answering a high-volume calls.
Medical Front Desk
PATH MEDICAL MRI
Boca Raton, FL
08.2013 - 01.2017
- Maintained and updated patient documents and demographics using Microsoft Word and Excel.
- Facilitated patient follow-up care through effective communications and appointment scheduling.
- Entered patient information upon arrival, ensuring accurate insurance and appointment data.
- Welcome visitors, assessing their needs and directing them to appropriate staff members.
- Scheduled tests, answering inquiries, and entered billing information efficiently.
- Pre-Screened patients for various procedures, ensuring safety protocols were followed.
- Assisted in retrieving and filing X-Ray films for physician review.
Education
High School Diploma -
Deerfield Beach High School
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Galen College of Nursing
01.2026
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Verbal and written communication
- Performance evaluation
- Strategic planning
- Call center experience
- Microsoft Excel
- Payment processing
- Appointment scheduling
- Telemarketing expertise
- Inbound phone calls
- Quality control
- Sales expertise
Timeline
Rehabilitation Coach( DSP)
The Arc of Palm Beach County
09.2022 - 09.2025
Call Center Representative
Call 4 Health
04.2017 - 05.2023
Medical Front Desk
PATH MEDICAL MRI
08.2013 - 01.2017
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Galen College of Nursing
High School Diploma -
Deerfield Beach High School