Summary
Overview
Work History
Education
Skills
Certification
Interpersonal Skills
Timeline
Generic

Guerschom Kouama

Raleigh,NC

Summary

Goal-oriented sales and experience in strategic business development establish a diverse skill set and proven track record in dynamic environments to contribute to challenging projects and gain real-world experience while focusing on improving procedures and overall customer and business satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Wealth Client Services Intern

CAPTRUST
05.2024 - Current
  • Created agreement contracts for new clients, ensuring compliance and accuracy in documentation.
  • Updated security information and rep codes for clients, maintaining confidentiality and data integrity.
  • Facilitated the efficient transfer of valuable client information to designated destinations, supporting Financial Advisors.


Educator

Lululemon
08.2023 - 03.2024
  • Interacted with an average of 50 customers daily, providing accurate and up-to-date information on merchandise.
  • Successfully adapted to the ever-changing inventory, ensuring a 20% increase in customer satisfaction scores.
  • Coordinated with a diverse group of colleagues, contributing to an overall improvement in team collaboration and efficiency.

Customer Service/Team Leader

Food Lion
10.2020 - 12.2023
  • Managed store checks, reducing discrepancies by 35% through meticulous attention to detail.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Handled day-to-day customer contact via phones, faxes, and emails.

Student Experience Ambassador

UNCG
08.2021 - 05.2022
  • Assisted team with operational policies and procedures to drive services.
  • Achieved an 18% increase in positive customer feedback through personalized recommendations.
  • Collaborated with other ambassadors to plan and execute 10 successful special events.


Education

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Greensboro, NC
05.2025

Skills

  • Analytical Mindset
  • Customer Relations
  • Planning and development
  • Excel, Sharepoint, and MS Teams proficiency
  • CRM System Knowledge

Certification

  • International Business Consultant, X-Culture, 2024

Interpersonal Skills

  • Proven ability to thrive in fast-paced and diverse environments.
  • Positive attitude, naturally curious, and enjoys collaborating with others.




Timeline

Wealth Client Services Intern

CAPTRUST
05.2024 - Current

Educator

Lululemon
08.2023 - 03.2024

Student Experience Ambassador

UNCG
08.2021 - 05.2022

Customer Service/Team Leader

Food Lion
10.2020 - 12.2023

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro

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Guerschom Kouama