Guicela Ramirez
Tolleson,AZ
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Valleywise hospital
Phoenix, Arizona
03.2024 - Current
- Assisted guests with check-ins and check-outs in a timely manner
- Maintained cleanliness of lobby area and front desk counter.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers and provided excellent customer service.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Scheduled appointments for clients according to their availability.
- Assigned badges to visitors and provided necessary information about the facility.
Lead Sales Associate
Macys
Phoenix, Arizona
09.2023 - 03.2024
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Trained and developed new team members to improve product knowledge and selling abilities.
Sales Associate
Macys Department Store
09.2018 - 01.2024
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed trusting relationships with customers by making personal connections.
- Placed special orders or called other stores to find desired items.
Education
Some College (No Degree) -
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Check-in coordination
- Cash handling experience
- Product sales
- First aid training
- Customer service
- Computer skills
- Guest relations
- Data inputting
- Documentation and reporting
- Detail-oriented
- Verbal and written communication
Certification
- First Aid/CPR
- Fingerprint clearance card
Reference
Upon request
Timeline
Guest Service Representative
Valleywise hospital
03.2024 - Current
Lead Sales Associate
Macys
09.2023 - 03.2024
Sales Associate
Macys Department Store
09.2018 - 01.2024
Some College (No Degree) -
Maricopa Community Colleges, Phoenix College