Summary
Overview
Work History
Education
Skills
Certifications
Languages
Timeline
Generic

Guifin Douniama

Summary

Friendly and adaptable professional with outstanding leadership and customer management skills. Effective communication between the company's management and vendors in the US and English/French-speaking customers. Built beneficial long-term rapport with vendors and customers. Good knowledge of Microsoft (Word, Excel, PDF, and PowerPoint) Good knowledge of Plate-form (Swift, FINACLE, Flexcube)

Overview

14
14
years of professional experience

Work History

Vendor Receive/Customer Relation

Amazon
02.2024 - Current
  • Completion of assigned tasks by following the procedures and instructions given
  • Receipt and verification of various orders from the supplier
  • Maintain daily availability to answer inbound and outbound calls, answering various and complex inquiries
  • Facilitated effective communication between the company's management and vendors in the US and French-speaking customers
  • Registration of these orders in the AMAZON system according to quality and quantity

Branch Manager

United Bank for Africa, UBA
03.2022 - 09.2023
  • Representative of the Director General within the agency for administrative matters
  • Responsible for monitoring agency performance against the annual budget
  • Performs financial statement analysis of new and existing large clients to determine financial strength
  • Responsible for consolidating daily reports for the entire sales team; Coached less experienced staff regularly
  • Responsible for overseeing internal agency meetings
  • Responsible for monitoring customer complaints files in the agency

Commercial Relationship Manager

United Bank for Africa (UBA)
08.2014 - 03.2022
  • Opening accounts, performing account maintenance, and assisting customers with digital products
  • Analysis and preparation of business credit files
  • Develop new relationships - and maintain existing ones - working with customers throughout the loan process
  • Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
  • Recognizing potential fraud and other risks
  • Reception and processing of international transfer files


Head of Processing

United Bank for Africa (UBA)
01.2014 - 08.2014
  • Authorization of daily clearing operations (checks and transfers) in the system up to $180,000
  • Validation of large payments into the system up to $180,000
  • Validation of customer cards in the system
  • Production of weekly reports

Operation Officer

Ecobank
03.2011 - 12.2013
  • Daily reconciliation and monitoring of the bank's internal accounts
  • Daily reconciliation and monitoring of corresponding accounts: Citibank NY Euro, Ecobank France, Bank of Central African States, Citibank USD, Citibank Euro Natixis
  • Setting up bookings to regularize bad entries on customer accounts
  • Use of the Swift platform to extract the corresponding statements

Education

MBA - Business Management

ESLSCA Business Scholl
France-Paris
09.2022

Professional Degree - Accounting and Financial Management

Professional Institute of Science and Technology
10.2010

High School Diploma - Accounting, Accounting, and Management

Private School
09.2006

Skills

  • Risk management
  • Business planning
  • Probleme Solving
  • Product marketing
  • Sales presentation
  • Digital Banking
  • Leadership

Certifications

o Commercial Banking & Credit Analyst (Corporate Finance Institute) 01/12/2025

o Universal Banker Certificate (Independent Community Bankers of America) 09/02/2024

o Various advantages and risks of the Function, COMPLIANCE (UBA Academy) 03/2023

o FATCA law, (UBA Academy) 02/2022

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Vendor Receive/Customer Relation

Amazon
02.2024 - Current

Branch Manager

United Bank for Africa, UBA
03.2022 - 09.2023

Commercial Relationship Manager

United Bank for Africa (UBA)
08.2014 - 03.2022

Head of Processing

United Bank for Africa (UBA)
01.2014 - 08.2014

Operation Officer

Ecobank
03.2011 - 12.2013

Professional Degree - Accounting and Financial Management

Professional Institute of Science and Technology

High School Diploma - Accounting, Accounting, and Management

Private School

MBA - Business Management

ESLSCA Business Scholl

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Guifin Douniama