Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guilherme Ieda

Miami,US

Summary

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.

Overview

18
18
years of professional experience

Work History

System Release Specialist Global and RBO Brazil

Expeditors International
08.2022 - Current
  • Implemented customer data governance and ensured timely system changes
  • Conducted training and explained system implementations to employees., Managed and supported a team of 7 employees in applying releases, KPIs, and training for the global business operation team.

District Business Operations Manager

Expeditors International
01.2021 - 08.2022
  • Applied enhanced processes and KPIs across all products
  • Global Business Operation and RBO Regional Business Operation for Brazil Region

District Business Operations Lead

Expeditors International
02.2020 - 12.2020
  • Improved KPIs and processes, elevating Campinas office within the region
  • Managed cyber-attack crises and implemented updates for corporate and local management.

Transition and Implementation

Expeditors International
05.2017 - 12.2020
  • Ensured smooth transitions for major clients and compliance with client requirements.

Brazil Regional IT Business Partner

Expeditors International
05.2011 - 04.2017
  • Implemented and supported third-party systems across branches in Brazil
  • Applied automation and generated reports to enhance productivity and customer service.
  • Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.

Local IT Support Analyst

Expeditors International
12.2008 - 04.2011
  • Restructured the network and managed crisis situations effectively.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Answered customer support inquiries via specialized ticket tracking platforms.

IT Support Analyst

FMC Corp
08.2005 - 12.2008
  • Provided IT support for network and device issues
  • Supported internal clients and management team
  • Local Information System Support

Education

Certification - SAFe Framework PO/PM

Scaled Agile Inc
10.2023

Lean Six Sigma Green Belt - Six Sigma

EDTi
Campinas, Brazil
08.2020

MBA - Organizational Leadership

Ohio University
Athens, OH
09.2014

MBA - IT Project Management

Fundação Getúlio Vargas FGV
Campinas, Brazil
11.2012

Bachelor of Science - Computer Systems Analysis

Pontifical Catholic University of Brazil
Campinas, Brazil
06.2006

Skills

  • Network troubleshooting and support
  • Crisis management and resilience
  • Third-party system implementation and support
  • Transition and implementation planning
  • Process improvement and KPI management
  • Cybersecurity crisis management
  • Training and employee development
  • Problem-solving
  • Analytical skills
  • Business reviews

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

System Release Specialist Global and RBO Brazil

Expeditors International
08.2022 - Current

District Business Operations Manager

Expeditors International
01.2021 - 08.2022

District Business Operations Lead

Expeditors International
02.2020 - 12.2020

Transition and Implementation

Expeditors International
05.2017 - 12.2020

Brazil Regional IT Business Partner

Expeditors International
05.2011 - 04.2017

Local IT Support Analyst

Expeditors International
12.2008 - 04.2011

IT Support Analyst

FMC Corp
08.2005 - 12.2008

Certification - SAFe Framework PO/PM

Scaled Agile Inc

Lean Six Sigma Green Belt - Six Sigma

EDTi

MBA - Organizational Leadership

Ohio University

MBA - IT Project Management

Fundação Getúlio Vargas FGV

Bachelor of Science - Computer Systems Analysis

Pontifical Catholic University of Brazil

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Guilherme Ieda