Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guilherme Nunes

Seattle,WA

Summary

Dynamic Store Manager at Kitanda with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in problem-solving and multitasking, I foster team collaboration and maintain high operational standards, ensuring a welcoming environment that drives loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Store Manager

Kitanda
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Barista

Kitanda
05.2023 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained more than 50 new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Patient Coordinator

Pacific Endodontics
01.2023 - 05.2023
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Server Supervisor

Boteco Brazil
11.2022 - 01.2023
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.

Server

El Asadero
10.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sandwich Artist

Subway
10.2022 - 11.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

English Teacher

Centro Cultural Norte Americano (CNA)
02.2019 - 08.2022
  • Prepared and implemented lesson plans covering required course topics from the course books.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.

Education

Bachelor in Tourism - Tourism Management

Universidade Federal De Pelotas
Pelotas, Brazil

Associate of Science - Electrical, Electronics And Communications Engineering

Instituto Federal Sul-Rio-Grandense
Pelotas, Brazil
07-2015

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills

Languages

Portuguese
English
Spanish
French

Timeline

Store Manager

Kitanda
09.2023 - Current

Barista

Kitanda
05.2023 - 09.2023

Patient Coordinator

Pacific Endodontics
01.2023 - 05.2023

Server Supervisor

Boteco Brazil
11.2022 - 01.2023

Server

El Asadero
10.2022 - 11.2022

Sandwich Artist

Subway
10.2022 - 11.2022

English Teacher

Centro Cultural Norte Americano (CNA)
02.2019 - 08.2022

Bachelor in Tourism - Tourism Management

Universidade Federal De Pelotas

Associate of Science - Electrical, Electronics And Communications Engineering

Instituto Federal Sul-Rio-Grandense

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