Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guilherme Tortorelli Amaral

Orlando

Summary

Dynamic professional with a proven track record at Helper, excelling in customer service and project management. Adept at diagnosing electrical system issues and enhancing operational efficiency. Skilled in market research and analysis, leveraging insights to drive strategic decisions. Committed to delivering exceptional results through teamwork and attention to detail.

Overview

5
5
years of professional experience

Work History

NT General

Helper
Orlando
07.2023 - 07.2025
  • Safely operated diverse machinery to adhere to safety guidelines and ensure smooth operations.
  • Resolved customer issues through knowledgeable service, enhancing satisfaction both in person and via phone.
  • Installed conduit for new wiring systems in commercial buildings, adhering to design specifications.
  • Collaborated with team members to meet project objectives and deadlines effectively.
  • Constructed control panels from blueprints, ensuring accurate assembly and functionality.
  • Inspected electrical equipment for hazards and defects, identifying necessary repairs or adjustments.
  • Prepared wiring location sketches or followed diagrams during installations for accuracy.
  • Diagnosed electrical system problems using multi-meters and other test equipment efficiently.

Brand Manager - Ecommerce and Digital Marketing

Manager
Sao Paulo
10.2021 - 10.2023
  • Oversaw website design, development, content production, SEO, SEM, and analytics for multiple ecommerce sites.
  • Cultivated vendor relationships to ensure timely delivery of campaign materials.
  • Conducted market research to analyze customer needs and preferences in ecommerce sector.
  • Monitored competitor activities to stay informed on industry trends.
  • Analyzed online reviews and social media feedback to identify product improvement opportunities.

Food Truck Operator

Cooking
Sao Paulo
02.2020 - 05.2023
  • Adjusted seasonings during cooking to maximize flavor profiles.
  • Cleaned and maintained kitchen equipment, surfaces, utensils, and dishes.
  • Prepared meals following recipes and menus, modifying ingredients and cooking times as needed.
  • Organized storage areas to optimize space efficiency.

Education

High School Diploma -

Dr. Phillips High School
Orlando
05-2025

Skills

  • Customer service and support
  • Problem solving
  • Project management
  • Team collaboration
  • Market research and analysis
  • Social media insights
  • Equipment maintenance and troubleshooting
  • Attention to detail
  • Active listening
  • Remote office capabilities
  • Wiring installation and configuration
  • System setup and management
  • Computer training and support
  • Technical assistance
  • Network management and IT infrastructure
  • Technical analysis and reporting
  • Preventive maintenance strategies
  • Flexible scheduling options
  • Virtualization technologies expertise
  • Computer operations oversight
  • Hardware and software updates management
  • Operating systems knowledge
  • Mechanical tools proficiency
  • Professionalism in all interactions

Languages

Portuguese
Native/ Bilingual
English
Professional

Timeline

NT General

Helper
07.2023 - 07.2025

Brand Manager - Ecommerce and Digital Marketing

Manager
10.2021 - 10.2023

Food Truck Operator

Cooking
02.2020 - 05.2023

High School Diploma -

Dr. Phillips High School

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