Guilianna Ronne
Oradell
Summary
Dynamic leader with proven success at Playa Bowls, enhancing customer satisfaction and reducing wait times through innovative solutions. Expert in inventory management and team leadership, fostering a collaborative environment. Skilled in problem-solving and communication, driving sales growth and operational efficiency. Adept at adapting to changing demands, ensuring seamless operations and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Shift Lead
Playa Bowls
Westwood
04.2021 - Current
- Lead shift operations, ensuring smooth workflow and customer satisfaction. Implement efficiency measures, resulting in reduced wait times and increased sales.
- Propose and implement creative solutions to streamline operations, enhance customer experience, and boost repeat business. Adapt swiftly to changing demands.
- Create a positive work environment, addressing team concerns and facilitating open communication.
- Report inventory while minimizing waste and maintaining high-quality consumer satisfaction.
Assistant Manager
Chris Light - Playa Bowls
Hackensack
01.2025 - 08.2025
- Coordinated inventory, stocking and ordering.
- Maintained accurate and up-to-date inventory records.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Trained new team members on food safety and operational procedures.
- Coordinated with front of house to ensure timely food delivery and customer satisfaction.
- Managed budgeting activities related to purchasing, labor costs, waste control.
- Coordinated schedules for multiple departments to ensure efficient workflow.
- Responsible for creating a weekly schedule to reduce labor, improve work flow, create fair opportunity for each employee.
- Coordinated catering events for diverse clientele in high-pressure environments.
Education
Associates - Business Administration
Bergen Community College
Paramus, NJ07.2025
High School Diploma -
Dumont High School
Dumont, NJ06.2022
Skills
- Communication Skills
- Inventory Management
- Adaptability
- Problem Solving
- Customer Engagement
- Conflict Resolution
- Team leadership
- Budgeting activities
- Staff onboarding
- Sales proficiency
Accomplishments
Kept store at nearly 0% waste.
Received highest corporate test score out of all locations - nationwide.
Received a near perfect health inspection test.
Raised stores average reviews from 4.1 stars to 4.5 stars.
Timeline
Assistant Manager
Chris Light - Playa Bowls
01.2025 - 08.2025
Shift Lead
Playa Bowls
04.2021 - Current
Associates - Business Administration
Bergen Community College
High School Diploma -
Dumont High School
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