Nicholas Cruz
Bloomfield,NJ
Summary
Dynamic professional with extensive experience at McDonald's, excelling in conflict resolution and customer service. Proven ability to train staff and enhance team performance while managing customer feedback effectively. Proficient in POS systems and Microsoft Office, demonstrating strong organizational skills and a commitment to meeting customer needs.
Overview
3
3
years of professional experience
Work History
Shift Lead
McDonald's
Bloomfield, USA
02.2025 - Current
- Provided guidance and support to other team members as needed.
- Utilized problem-solving skills to resolve conflicts between customers and employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Translate for Spanish-speaking managers.
Low Voltage Tech
Protection Technologies
Pinebrook, USA
07.2024 - 12.2024
- Performed basic electrical tasks.
- Ran wire for devices.
- Installed cameras and wireless door locks.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
Shift Lead / Customer Service
McDonald's
Bloomfield, USA
11.2022 - 06.2024
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized problem-solving skills to resolve conflicts between customers and employees.
- Revised customer feedback has been reported to management.
- Assisted in the training of new employees.
- Advertised limited-time items to customers.
- Responded to customer inquiries and complaints in a professional manner.
Education
Student - ESPA
Lincoln Tech
Union, NJ06.2024
Diploma -
Bloomfield High School
Bloomfield, NJ05.2025
Skills
- Flexible schedule
- Staff education and training
- Time management
- Organization skills
- Teamwork
- Computer proficient
- Microsoft Office proficient
- POS system operation
- Communication skills
- Problem solving
- Critical thinking
- Customer service focus
- Effective communication
- Conflict resolution
Awards
- Customer Service Leader, McDonald's, 2023-2024
- Employee of the Month, McDonald's, 01/01/23
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Shift Lead
McDonald's
02.2025 - Current
Low Voltage Tech
Protection Technologies
07.2024 - 12.2024
Shift Lead / Customer Service
McDonald's
11.2022 - 06.2024
Student - ESPA
Lincoln Tech
Diploma -
Bloomfield High School
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