Lelania Boutdavong
Kent,WA
Summary
Energetic with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
4
4
years of professional experience
Work History
Shift Lead
Cold Stone Creamery
10.2023 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Lead
Cold Stone Creamery
02.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Smoothie Barista
Evergreen Smoothies
10.2021 - 08.2022
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
Front of House Employee
Shakey's Pizza Parlor
06.2022 - 08.2022
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Tutor
Kumon Learning Center
11.2019 - 12.2020
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Arts - Graphic Design
Grand Canyon High School
Grand Canyon, AZ04.2026
Associate of Arts - Art
Green River Community College
Auburn, WA06.2023
High School Diploma -
Kentridge High School
Kent, WA06.2023
Skills
- Positive Attitude
- Problem-Solving
- Flexible Schedule
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Shift Lead
Cold Stone Creamery
10.2023 - 04.2024
Front of House Employee
Shakey's Pizza Parlor
06.2022 - 08.2022
Smoothie Barista
Evergreen Smoothies
10.2021 - 08.2022
Shift Lead
Cold Stone Creamery
02.2021 - 08.2023
Tutor
Kumon Learning Center
11.2019 - 12.2020
Bachelor of Arts - Graphic Design
Grand Canyon High School
Associate of Arts - Art
Green River Community College
High School Diploma -
Kentridge High School