Guillermina Barrera
Pasadena,TX
Summary
To obtain a position in which I will be able to utilize my communication, computer and customer service skills that will contribute to the growth of the company. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager
Aim Insurance of Texas
07.2022 - Current
- Faxed and filed paperwork
- Answer and Transfer calls
- Quotes with walk in, appointments, and over the phone
- Esign documents via email
- Set up customers profiles
- Computer Data Entry
- Customer Service Representative
- Receive Payments via phone
- Manage hour for employees
- Decision making
- Problem solving
- Handling customer and employee issues
- Plans and evaluates department policies, processes, priorities, and performance goals
- Ensures that their department is on track to meet performance goals and makes adjustments based on performance data as needed
- Supervision and leadership
- Ability to monitor and prioritize multiple deadlines and projects simultaneously
- Written and spoken communication skills.
Front Desk Clerk
J&J Father and Son Roofing
02.2019 - 06.2022
- Computer Data Entry
- Customer Service Representative
- Fax and File Paperwork
- Answer and Transfer Calls
- Dispatch Employees
- Set up Estimate dates
- Receive Payments via phone
- Manage hour for employees.
Collector/Call Center
COAST TO COAST MOTORS
07.2018 - 01.2019
- Answer Transfer Calls
- Take payments
- Fax and File Paperwork
- Ensign Documents via email
- Set up customers Profiles
- Computer Data Entry
- Customer Service Representative.
Insurance Agent
Freeway Insurance
12.2017 - 06.2018
- Licensed insurance agent
- Faxed and filed paperwork
- Answer and Transfer calls
- Quotes with walk in, appointments, and over the phone
- Esign documents via email
- Set up customers profiles.
Shift Manager/Customer Service Representative
PLS Check Cashers
08.2015 - 06.2017
- Assisting customers obtain payday and auto loans
- Hands on experience in developing and maintaining relationships with customers and organizations
- Handled large cash amounts of $6,000 or more
- Faxed and filed paperwork
- Sent money via money order and western union
- Computer data entry
- Set up customer accounts
- Obtained monthly debit card quotas
- Auto title renewals and transfers
- Insurance agent.
Labor/Machine Operator
Staffing For Texas
11.2014 - 08.2015
- Followed production instructions of supervisor to ensure quality
- Followed written instructions and batch records
- Maintained quality and quantity with strong sense of accountability
- Made sure products were shipped in a safe and proficient manner
- Ability to lift heavy objects
- Strong basic mathematical skills
- Operator of box and label machine
- Cleaned and maintained equipment and work area.
Education
Associate of Arts - Social And Behavioral Sciences
San Jacinto College
Pasadena, TX05.2024
High School Diploma -
North Shore Senior High School
10.2021
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- BI-LINGUAL
- Auto Insurance
- Call center
- Clerical experience
- Spanish
- Order fulfillment
- Client services
- Dealership experience
- Shift Management
- Marketing
- Financial Management
- Staff Development
- Policy Implementation
- Operations Management
- Time Management
- Expectation setting
- Schedule Preparation
- Negotiation
- Lead Generation
- Team Leadership
- Staff Management
Additional Information
- SKILLS AND STRENGTHS
- Excellent communication and customer service skills
- Skilled in MS Office and other business applications
- Bi-lingual
- Strong work ethic
- Effective interpersonal and organizational skills
- Honesty and integrity are core values
- Energetic and enthusiastic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Aim Insurance of Texas
07.2022 - Current
Front Desk Clerk
J&J Father and Son Roofing
02.2019 - 06.2022
Collector/Call Center
COAST TO COAST MOTORS
07.2018 - 01.2019
Insurance Agent
Freeway Insurance
12.2017 - 06.2018
Shift Manager/Customer Service Representative
PLS Check Cashers
08.2015 - 06.2017
Labor/Machine Operator
Staffing For Texas
11.2014 - 08.2015
Associate of Arts - Social And Behavioral Sciences
San Jacinto College
High School Diploma -
North Shore Senior High School
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