Guillermina Lopez
Albuquerque
Summary
Results-driven professional with extensive experience in restaurant management. Skilled in resolving customer complaints, enforcing service standards, and implementing inventory controls. Committed to maintaining high satisfaction levels and operational excellence.
Overview
19
19
years of professional experience
Work History
Manager
Birria Zacatecas
Albuquerque
02.2023 - 09.2025
- Supervised daily operations, enhancing restaurant workflow and staff productivity.
- Implemented inventory control procedures and ordered supplies as needed.
- Trained new employees on service standards and operational protocols, improving onboarding efficiency.
- Resolved customer complaints and ensured high satisfaction levels.
- Monitored food safety practices and maintained health compliance standards.
- Enforced customer service standards and resolved issues, maintaining high levels of customer satisfaction.
- Trained employees on various job positions to ensure role coverage.
Bookkeeper
Alondra’s Tax & Services
Albuquerque
01.2022 - 01.2023
- Managed accounts payable and receivable for various client accounts.
- Prepared monthly bank reconciliations to ensure financial accuracy.
- Processed payroll accurately and on time for all employees.
Housekeeper
Double Tree Hilton
Albuquerque
03.2017 - 04.2019
- Cleaned guest rooms and public areas to maintain hotel standards.
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Organized cleaning supplies and equipment for accessibility and efficiency.
Housekeeping Cleaner
Marriot Hotel
Albuquerque
08.2008 - 12.2010
- Cleaned guest rooms daily, ensuring high standards of cleanliness and presentation.
- Supplied guest bathrooms and kitchenettes with necessary items.
- Followed safety protocols for chemical usage and equipment operation during cleaning tasks.
Cashier
McDonald's
Albuquerque
05.2006 - 05.2007
- Processed customer transactions efficiently and accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit cards, and mobile payments securely.
- Delivered friendly customer service during peak hours to support high volume operations.
- Assisted customers with menu inquiries and special requests.
- Addressed customer complaints with patience and professionalism to foster customer satisfaction.
- Collaborated with team members to ensure smooth operations.
- Ensured cleanliness and organization in dining area to enhance customer experience.
- Prepared food items according to safety and quality standards.
Education
Planted Porto’s 30
MexicoSkills
- Operational oversight
- Inventory management
- Food safety compliance
- Vendor relations
- Staff training
- Customer service
- Cash handling
Languages
Spanish
Professional
Timeline
Manager
Birria Zacatecas
02.2023 - 09.2025
Bookkeeper
Alondra’s Tax & Services
01.2022 - 01.2023
Housekeeper
Double Tree Hilton
03.2017 - 04.2019
Housekeeping Cleaner
Marriot Hotel
08.2008 - 12.2010
Cashier
McDonald's
05.2006 - 05.2007
Planted Porto’s 30