Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guillermo Alvarez

Chicago,IL

Summary

Dynamic Pharmacy Technician with a proven track record at Pharmacy One Plus, excelling in patient communication and compliance. Recognized for resolving billing issues efficiently and enhancing customer service. Skilled in inventory management and team collaboration, ensuring seamless operations and high-quality care in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Pharmacy One Plus

Pharmacist Technician
Chicago, IL
10.2021 - Current
  • Ensured compliance with all federal, state, and local regulations governing pharmacy operations.
  • Coordinated with insurance providers to verify coverage and resolve billing issues efficiently.
  • Managed electronic and manual filing of prescriptions to maintain accurate records.
  • Executed data entry for patient profiles, billing information, and prescription orders into pharmacy software.
  • Delivered customer service by addressing patient inquiries regarding medications and health topics.

Olive Garden

Lead Server
Chicago, IL
07.2020 - 10.2021
  • Delivered exceptional customer service by promptly resolving guest issues professionally.
  • Coordinated with kitchen staff to ensure seamless order preparation and delivery.
  • Ensured accuracy of all food orders, facilitating timely service to customer tables.
  • Resolved employee conflicts swiftly and equitably to maintain a harmonious work environment.

Jersey Mike's Subs

Sandwhich Artist
Vernon Hills, IL
06.2016 - 09.2019
  • Stocked shelves with products and supplies to ensure ready availability.
  • Organized inventory for efficient restocking and minimized product shortages.
  • Checked expiration dates on products to guarantee freshness for customer service.
  • Operated cash registers, processing customer payments accurately and efficiently.
  • Trained new staff members on proper sandwich-making techniques to maintain quality standards.
  • Trimmed meats and cheeses for sandwiches as needed to meet order specifications.

Education

High School Diploma -

Vernon Hills High School
Vernon Hills, IL
05-2016

Skills

  • Customer service
  • Team collaboration
  • Problem-solving
  • Patient communication
  • Inventory management
  • Time management
  • Attention to detail

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Pharmacy One Plus

Pharmacist Technician
10.2021 - Current

Olive Garden

Lead Server
07.2020 - 10.2021

Jersey Mike's Subs

Sandwhich Artist
06.2016 - 09.2019

High School Diploma -

Vernon Hills High School

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