Guillermo Buitrago
Houlka,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Truck Rental Management
Enteprise Truck Rental
Columbus, GA
02.2020 - Current
- Management of Customer Service and Operations.
- Manage The efforts of Branch employees in providing a high level of customer service, including management of rental counter, customer flow and telephone service, as well as training by example.
- Develop and Maintain Branch operational plan.
- Resolve customer issues and disputes on a timely basis.
- Pro-actively seek process improvement to ensure high quality customer service.
- Ensure the branch complies with company/group policies, procedures and regulations and all applicable laws.
- Oversee the daily cleanliness, maintenance and security of the branch and the assets contained within the Branch including all vehicles
Branch Manager
Tower Loan
Ripley, MS
05.2018 - 02.2020
- Coordinate activities within the branch to achieve volume, Growth in net receivables, profit objectives and customer satisfaction.
- Collect assigned accounts to minimize delinquency and avoid litigation and losses.
- Review daily transactions in branch to ensure conformance to policies and procedures.
- Do hiring, training and developing of staff
- Review and investigate customer inquires and concerns. Explain various programs to fit customers financial needs.
Reverse Mortgage Specialist
CIT Bank
Austin, TX
10.2015 - 12.2016
- Respond to a high volume of telephone inquiries about the company products and services by following company's policies and procedures.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Education
Bachelor of Science - Hospitality Management
University of Mississippi
University, MS05.2018
Skills
- Operating Budget
- Customer Inquiries
- Financial Statements
- Customer Experience
- Performance Improvement
- Active Listening
- Customer Satisfaction
- Cost Control
- Issue Resolution
Languages
Spanish
Native or Bilingual
Timeline
Assistant Truck Rental Management
Enteprise Truck Rental
02.2020 - Current
Branch Manager
Tower Loan
05.2018 - 02.2020
Reverse Mortgage Specialist
CIT Bank
10.2015 - 12.2016
Bachelor of Science - Hospitality Management
University of Mississippi
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