Guillermo Friedman-Villegas
Queens
Summary
Dynamic and results-driven professional with extensive experience at Empanada City, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing high-volume orders while maintaining quality assurance and workplace cleanliness, ensuring a seamless dining experience.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Empanada City
Brooklyn
09.2024 - 05.2025
- Greeted and seated guests in a friendly manner.
- Provided menu information and answered customer questions.
- Took and processed customer orders efficiently.
- Delivered food and beverages to tables promptly.
- Assisted in maintaining cleanliness of dining area.
- Collaborated with kitchen staff for smooth service flow.
- Managed guest feedback and resolved minor issues effectively.
Barista
Empanada City
Brooklyn
09.2024 - 05.2025
- Prepared and served high-quality beverages to customers daily.
- Operated espresso machines and other equipment with precision.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Assisted in training new baristas on beverage preparation techniques.
- Handled cash transactions accurately at the register during busy periods.
- Collaborated with team members to ensure smooth store operations daily.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Economics
SUNY Purchase
White Plains, NY06-2029
High School Diploma -
Saint Ann's School
New York, NY06-2024
Skills
- Team collaboration
- Customer service excellence
- Problem solving
- Effective communication
- Quality assurance
- Conflict resolution
- Workplace cleanliness
- Order management
- Food service etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Waiter
Empanada City
09.2024 - 05.2025
Barista
Empanada City
09.2024 - 05.2025
Economics
SUNY Purchase
High School Diploma -
Saint Ann's School
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