Guillermo Monsivais
Laredo,USA
Summary
Dynamic sales professional with a proven track record at Tradelink Transportation, excelling in client relationship management and negotiation. Bilingual in English and Spanish, I leverage strong communication skills and a solid work ethic to drive revenue growth and enhance customer satisfaction. Recognized for effective leadership and training capabilities in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Agent
Tradelink Transportation
Laredo, TX
01.2024 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Developed relationships with customers by providing excellent customer service.
- Utilized CRM software to track sales leads and manage customer interactions.
Customer Service Representative
Texas International Enterprises
Laredo, TX
01.2014 - 01.2024
- Customer Service Agent
- Sales Agent
- Manager and Supervisor of the whole fleet
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new hires on company policies and customer service best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Fueler
Altair Aviation
Laredo, TX
01.2012 - 01.2014
- Refueled aircrafts at the Laredo Airport
- Refueled CBP and Army Helicopters
- Stored, transferred and dispensed petroleum fuel products.
- Ensured that all safety procedures were followed during fueling operations.
- Managed inventory of aviation fuels stored at hangars on a weekly basis according to company policy.
Education
Bachelors - Criminal Justice
Texas A&M University International
05-2026
Associates in Arts of Science -
Laredo College
05-2024
Skills
- Supervision and leadership
- Customer service
- Communication skills
- Bilingual (English & Spanish)
- Computer proficiency
- Management and leadership skills
- Strong work ethic
- Multi-tasking
- Time management
- Ability to accept responsibility and to make decisions
Accomplishments
- District Champions (United High School Football) 2011
- Second team All-District
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- Going to the Gym
- Playing Golf
- Running
- Spent time with Family
References
Oscar Gomez (956) 489 - 2534
Federico Monsivais (956) 269 - 8947
Federico.monsivais@gmail.com
Timeline
Sales Agent
Tradelink Transportation
01.2024 - Current
Customer Service Representative
Texas International Enterprises
01.2014 - 01.2024
Fueler
Altair Aviation
01.2012 - 01.2014
Bachelors - Criminal Justice
Texas A&M University International
Associates in Arts of Science -
Laredo College