Guillermo Morales
Chicago,IL
Summary
I am looking for a service-oriented position, either full or part time, as a server/bartender. I am focused on delivering exceptional customer experiences to drive consistent revenue growth.
Overview
12
12
years of professional experience
Work History
Bistro Verde Assistant Manager
Nordstrom
New York, NY
05.2024 - 08.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
General Manager of Bar Program
Nordstrom
New York, NY
09.2022 - 11.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
Bistro Verde Assistant Manager
Nordstrom
New York, NY
07.2021 - 09.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Bistro Verde Bartender
Nordstrom
New York, NY
02.2022 - 07.2022
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender/Shift Manager/Key Holder
Osteria Cotta/Carroll Place
New York, NY
02.2016 - 12.2021
- Planned events such as promotions, happy hours, and live music nights.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Supervised a team of servers and bartenders, ensuring proper handling of all alcoholic beverages.
Server
The Smith Midtown East
New York, NY
05.2012 - 08.2015
- Assisted in training new servers.
- Greeted guests and took orders accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Skills
- Engaging personality
- Customer Service
- Multilingual in Spanish
- Anticipating guest needs
- Health codes compliance
- Service-oriented mindset
- Extensive wine knowledge
- Salesmanship
Timeline
Bistro Verde Assistant Manager
Nordstrom
05.2024 - 08.2024
General Manager of Bar Program
Nordstrom
09.2022 - 11.2023
Bistro Verde Bartender
Nordstrom
02.2022 - 07.2022
Bistro Verde Assistant Manager
Nordstrom
07.2021 - 09.2022
Bartender/Shift Manager/Key Holder
Osteria Cotta/Carroll Place
02.2016 - 12.2021
Server
The Smith Midtown East
05.2012 - 08.2015
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