Guillermo Serna
El Paso,TX
Summary
Proactive Quality Lead with extensive experience in leading teams to ensure adherence to industry standards and company policies. Successfully collaborated with cross-functional teams to improve processes and reduce customer complaints. Skilled in quality training, product inspection, document control, and internal auditing, bringing a commitment to delivering high-quality products and continuous improvement.
Overview
17
17
years of professional experience
Work History
Quality Lead
Schneider Electric
03.2021 - Current
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
- Led a team of quality inspectors to ensure consistent adherence to industry standards and company policies.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed tests and inspections to conform to established standards.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
Quality Tester
Schneidrer Electric
03.2018 - 03.2021
- Kept scripts and test cases updated with current requirements.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Production Lead
Schneider Electric
03.2011 - 03.2018
- Handled production line documentation for waste, downtime and output.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Led continuous improvement initiatives that resulted in significant improvements in productivity and reduction of waste materials.
- Ensured compliance with all relevant industry regulations, maintaining detailed documentation for audit purposes.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
Product Technician
Schneider Electric
03.2008 - 03.2011
- Collaborated with cross-functional teams to ensure seamless product development and launch.
- Made sure that products were produced on time and are of good quality.
- Exceeded team production goals through diligent work ethic, attention to detail, and commitment to delivering high-quality products.
Education
El Paso Community College
El Paso, TX03-2015
High School Diploma -
Bowie High School
El Paso, TX06-2006
Skills
- Quality Training
- Product Inspection
- Document Control
- Internal Auditing
Timeline
Quality Lead
Schneider Electric
03.2021 - Current
Quality Tester
Schneidrer Electric
03.2018 - 03.2021
Production Lead
Schneider Electric
03.2011 - 03.2018
Product Technician
Schneider Electric
03.2008 - 03.2011
El Paso Community College
High School Diploma -
Bowie High School
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