Guillermo L Paz
Winter Garden
Summary
Dynamic sales professional with a proven track record at Hilton Grand Vacation Club, excelling in sales closing and customer service. Recognized for consistently exceeding performance metrics and enhancing client satisfaction through tailored solutions. Bilingual with strong networking techniques, I leverage my real estate license to drive revenue growth and foster lasting customer relationships.
Overview
22
22
years of professional experience
Work History
In House Sales Rep
Exploria Resort
05.2015 - 11.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed strong relationships with customers, fostering loyalty through personalized service and follow-ups.
- Engaged with customers to build rapport and loyalty.
- through the years achieved on being top sales representative.
In House Sales Rep
Vacation Village
03.2010 - 05.2015
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
In House Sales Rep.
Hilton Grand Vacation Club
01.2005 - 03.2010
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
In House Sales Rep
Orange Lake Resort
02.2003 - 01.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Business Administration
Universidad Privada De Santa Cruz Bolivia. (UPSA)
01-1981
Skills
- Sales expertise
- Sales presentations
- Sales closing
- Enhanced vacation portfolio to clients
- computer proficiency
- real estate license
- bilingual
- Networking techniques
- customer service and follow up
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
In House Sales Rep
Exploria Resort
05.2015 - 11.2024
In House Sales Rep
Vacation Village
03.2010 - 05.2015
In House Sales Rep.
Hilton Grand Vacation Club
01.2005 - 03.2010
In House Sales Rep
Orange Lake Resort
02.2003 - 01.2005
Business Administration
Universidad Privada De Santa Cruz Bolivia. (UPSA)
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