Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guinnis Jackson

Mesquite

Summary

Vigilant and detail-oriented Corrections Monitor with 5+ years of experience in medication administration, record maintenance, and safety & security. Well-versed in customer account management, complaints resolution, security . Well-versed in customer account management, complaints resolution, and client education. Expertise in security monitoring, surveillance administration, and incident reporting. Skilled in cross-functional collaboration,team, coordination, and conflict resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Residential Monitor

DSCD JTC
11.2024 - 06.2025
  • Monitored compliance with facility rules and regulations, addressing violations appropriately to maintain a structured environment conducive to recovery or personal growth.
  • Performed administrative tasks such as updating resident files, tracking progress, and providing reports to management.
  • Assisted in conflict resolution among resident, administrator medication, facilliated a harmonist living situation.

Communications Specialist

Medical City Dallas Hospital
02.2023 - 11.2024
  • Answered client queries and complaints to provide strong customer service.
  • Managed production of annual reports, showcasing organization's achievements and impact.
  • Led development of internal communications protocols, enhancing team collaboration and efficiency.

Customer Service Representative

Telvista Call Center
12.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Security Officer

Allied Universal Security Services
12.2022 - 02.2023


  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Support Specialist

CalAmp
03.2020 - 03.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Police Officer

DISD School District
12.2018 - 02.2020
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

Education

Associate of Science -

Everest College
Dallas, TX

Skills

  • Adaptability and flexibility
  • Written communication
  • Progress monitoring
  • Active listening
  • Relationship building
  • Time management abilities

Certification

CCMA Certification

  • Certified Clinical Medical Assistant -NHA - 05/24/2026

Timeline

Residential Monitor

DSCD JTC
11.2024 - 06.2025

Communications Specialist

Medical City Dallas Hospital
02.2023 - 11.2024

Customer Service Representative

Telvista Call Center
12.2022 - 02.2023

Security Officer

Allied Universal Security Services
12.2022 - 02.2023

Customer Support Specialist

CalAmp
03.2020 - 03.2022

Police Officer

DISD School District
12.2018 - 02.2020

Associate of Science -

Everest College

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