Guiselle Aranda-Velez
Eagle Pass,Texas
Summary
Dynamic and results-oriented professional with a diverse background in customer service, sales, and education. Demonstrates the ability to effectively manage and convert opportunities, while building strong relationships. Skilled in communicating solutions that meet the needs of clients and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefits Specialist Medicare Sales
OmniCare365
07.2024 - Current
- Managed 30+ calls daily from members.
- Retain Members / Attain New Members
- Resolved health insurance benefits and coverage issues through telephone, email.
- Medical Billing / claim inquiries / filing appeals
- Educated members on benefits in easy to understand terms.
- Assisted in resolving complex benefits issues, leading to increased satisfaction and retention rates.
Teacher
Little Red Caboose
05.2023 - 01.2024
- Managed classroom of 20 students
- Designed and delivered engaging lesson plans tailored to diverse learning needs
- Managed classroom activities to meet educational objectives
- Created an inclusive atmosphere to enhance student engagement
- Maintained accurate records of student progress, attendance, and behavior to facilitate communication on child's educational journey.
Real Estate Agent / Advisor
Keller Williams
12.2022 - 12.2023
- Developed strategic marketing campaigns, boosting property visibility by25%
- Cultivated strong client relationships, increasing referrals by 30%
- Negotiated property transactions, achieving a 20% higher closure rate
Customer Care Specialist
Alorica
03.2021 - 12.2022
- Provided exceptional customer service, raising satisfaction ratings by20%
- Guided customers through processes, reducing resolution time by15%
- Applied critical thinking to de-escalate concerns, cutting complaints by25%
Analytical Linguist
MVM Inc.
02.2018 - 12.2020
- Analyzed communications to detect security threats, improving detection accuracy by30%
- Translated and transcribed sensitive information for key security operations
- Coordinated security clearances and managed confidential data
Insurance Agent
Lockard Insurance
08.2016 - 12.2017
- Developed and managed insurance policies, increasing renewals by 25%
- Processed payments with 98% accuracy, ensuring data confidentiality
- Conducted needs assessments, boosting upselling opportunities by 20%
Education
Bachelor of Arts -
Texas A&M At San Antonio
San Antonio, TX05-2017
Skills
- Client Relationship Building
- Sales Expert
- Bilingual Communication: Fluent in Spanish
- Efficient Multitasking Skills
- Positive Attitude in Team Environments
- Client Satisfaction Assurance
- Data Analysis Expertise
Accomplishments
- Real Estate license
- Bilingual certification
- Certified Nurse Aide
Certification
- Texas Real Estate License
- Teaching Certification
- TESOL Certification
Languages
Spanish
Native or Bilingual
Timeline
Benefits Specialist Medicare Sales
OmniCare365
07.2024 - Current
Teacher
Little Red Caboose
05.2023 - 01.2024
Real Estate Agent / Advisor
Keller Williams
12.2022 - 12.2023
Customer Care Specialist
Alorica
03.2021 - 12.2022
Analytical Linguist
MVM Inc.
02.2018 - 12.2020
Insurance Agent
Lockard Insurance
08.2016 - 12.2017
Bachelor of Arts -
Texas A&M At San Antonio
Similar Profiles
Tiarra ButlerTiarra Butler
Quality Assurance Analyst at OmniCare365Quality Assurance Analyst at OmniCare365
Tammi RodriguezTammi Rodriguez
Healthcare Customer Service Advocate at Omnicare365Healthcare Customer Service Advocate at Omnicare365
Baily DudekBaily Dudek
Team Manager/Trainer Assistant at OmniCare365Team Manager/Trainer Assistant at OmniCare365