Tatiana W. Rosa
Hollywood,FL
Summary
Results-driven Vice President with over 20 years of experience dedicated to helping clients achieve organizational goals. Expertise in management, employee engagement, training & development, sales, customer service, negotiations and analytics.
Successfully transformed companies into destination employers by aligning solutions and services. Skilled team builder and leader, prioritizing company culture, engagement, education, and growth. Exceptional organization and communication skills to effectively manage and lead teams, consistently delivering results based on sound business judgment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vice President of Benefits Sales
Vensure Employer Services
02.2023 - 10.2024
- Responsible for the Benefits Specialty Risk Account management team which handles Employer Sponsored Healthcare plans for Max Funded and Self-Funded accounts
- Worked on developing internal resources, process & procedures as well as carriers / partner implementations & negotiations
- Developed the Master Benefits Advisor Program that provides licensed Benefits representatives to the PEO Business Consultants throughout the country in order to assist them with benefits sales & strategies for their clients
- Developed and facilitated Benefits Trainings for all new Business Consultants, as well as for many internal departments
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Area Vice President, Health and Welfare Consulting
Arthur J. Gallagher & Co.
01.2016 - 02.2023
- Responsible for providing evidenced based best practices and strategic solutions for Health & Welfare programs that drive employee engagement, retention and productivity in order to achieve the best financial outcome possible
- Responsibilities include benefits consulting, administration, compliance, reporting, analytics, wellness, employee communications, and technology
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike
Account Executive
Liazon
01.2015 - 12.2015
- Technology Consultant - Leading Private Healthcare Exchange
- Work closely with broker partners in order to provide a leading edge solution that allows their clients to manage health care costs by setting predictable budgets through a defined contribution funding strategy, while at the same time providing a guided solution for the employees that assists them in selecting their health care coverage
- Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs
Business Consultant
CoAdvantage
12.2012 - 12.2014
- Professional Employer Organization (PEO) / HR Outsourcing consultant for small to medium size companies with 10-1000 employees across different industries
- Provide strategic analysis and solutions for multiple aspects of the business and help organizations identify the areas of improvement
- Services provided include HR consulting, compliance, talent management, HR, Payroll & TLM technology, benefits, retirement, and workers compensation
- Increased client satisfaction by implementing tailored solutions for their unique business needs
Business Process Outsourcing District Manager
AUTOMATIC DATA PROCESSING (ADP) Inc
02.2007 - 12.2012
- Consultant - HR Workforce Management Solutions for Major Accounts with 50-1000 employees
- Focus on understanding the clients’ needs by performing consultative analysis and review of their internal technology & processes for HR, Payroll and Time & Attendance
- Developed solutions to help reduce burden and risk exposure around outdated or manual processes and redirect resources to more revenue generating activities that impact economic growth
- Achieved consistent revenue growth by identifying new opportunities and expanding existing client base within the district
Financial Center Manager
WACHOVIA BANK
08.2005 - 02.2007
- Manage a high profile Financial Center in Downtown Miami with 11 employees and monthly deposits of over $2,000,000.00
- Serve as the focal point of contact for customers, ensuring client satisfaction, retention and growth
- Manage and train staff to adequately help the customers with all of their financial needs for both Personal and Small Business
- Increased client retention rates by collaborating with cross-functional teams to develop comprehensive financial solutions for clients' unique needs - delivering tailored financial advice and addressing individual needs promptly
Department Head at TIGO (Celtel)
Millicom
02.2000 - 05.2005
- Responsible for the creation and management of the VIP Special Accounts Department for one of the largest, most successful corporations in Central America
- This VIP team grew to 25 employees and handles over 1,500 Corporate and Personal VIP accounts with $1 Million plus in monthly revenues
- Continue to develop and manage customer loyalty and retention programs, as well as special corporate rate plans to ensure we are meeting the clients' needs
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees
Senior Account Executive
AT&T Mobility
08.1996 - 11.1999
- Partner with, develop and manage long term relationships with our clients in order to develop and maintain a wireless communication strategy as well as employee programs
- Manage over 75 large corporate accounts in a highly competitive environment
- Served as main point of contact for all aspects of the relationship including sales, service, and retention
Account Representative
PRIMEPAY PAYROLL SERVICES
05.1995 - 07.1996
- Evaluate and develop solutions for small business regarding their payroll and tax filing needs
- Help business owners acquire technology and ensure compliance with all aspects of their payroll
- Hands on transition and on-going service
Education
MASTER - BUSINESS ADMINISTRATION; International Business
Old Dominion University
01.1998
BS - BUSINESS ADMINISTRATION
Old Dominion University
01.1995
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Strategic Planning
- Complex Problem-Solving
- Coaching and Mentoring
- Training and mentoring
- Business Development
- Client Relationship Building
- Presentations
- Negotiation and Persuasion
Certification
Florida Department of Financial Services - Life & Health License (215)
Affiliations
- SHRM of Broward County
- SHRM Miami Dade County
Languages
Spanish
Native or Bilingual
Timeline
Vice President of Benefits Sales
Vensure Employer Services
02.2023 - 10.2024
Area Vice President, Health and Welfare Consulting
Arthur J. Gallagher & Co.
01.2016 - 02.2023
Account Executive
Liazon
01.2015 - 12.2015
Business Consultant
CoAdvantage
12.2012 - 12.2014
Business Process Outsourcing District Manager
AUTOMATIC DATA PROCESSING (ADP) Inc
02.2007 - 12.2012
Financial Center Manager
WACHOVIA BANK
08.2005 - 02.2007
Department Head at TIGO (Celtel)
Millicom
02.2000 - 05.2005
Senior Account Executive
AT&T Mobility
08.1996 - 11.1999
Account Representative
PRIMEPAY PAYROLL SERVICES
05.1995 - 07.1996
BS - BUSINESS ADMINISTRATION
Old Dominion University
Florida Department of Financial Services - Life & Health License (215)
MASTER - BUSINESS ADMINISTRATION; International Business
Old Dominion University
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